Use Cases
Engineering | Manufacturing
Service | Maintenance
Supply Chain | Analytics.AI
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Build the factory of
the future -
Make communities go greener and operate smarter
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Modernize legacy business applications
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Harness the power of your organization's data



iGEMBA solution for a leading
battery manufacturer
iGEMBA solution for a leading battery manufacturer
The client is a global battery and
battery management systems
manufacturer
The client is a global battery and battery management systems manufacturer. They faced challenges with their KPI monitoring, due to its manual, paper-based nature and lack of visibility of critical shop floor parameters. To overcome these challenges, ITHENA deployed its iGEMBA solution, a flexible, intuitive, and integrated GEMBA walk tool that digitized their daily huddles on the factory floor, allowing the client to configure KPI formulae and track corrective actions / tasks with Kanban boards. This helped the client to get a single-view of shop-floor KPIs and provided real-time visibility into issues and tasks.
23%
decrease in issue resolution time











iMEX solution for a global
automotive and mobility supplier
iMEX solution for a global
automotive and mobility supplier
Our client is a leading manufacturer in the automotive and mobility industry with 300 manufacturing
Our client is a leading manufacturer in the automotive and mobility industry with 300 manufacturing facilities worldwide. Their production facility had a set of injection molding machines whose age varied between 5 – 25 years due to which they were unable to connect them to a single system and monitor their performance, resulting in a lot of manual intervention and decrease in overall productivity. To overcome this challenge, iMEX, our smart manufacturing solution was deployed at the client’s premises resulting in seamless connectivity between the machines despite their varied architecture. iMEX also empowered the client to remotely collect real-time data related to critical parameters like hold time, thereby gaining better operational insights and optimizing their operations.
43%
increase in productivity



Smart service application -
iSERV, for a well-known inland
waterways company
Smart service application - iSERV, for a well-known inland waterways company
The company is a quality marine transporter on America’s inland waterways since 1946
The company is a quality marine transporter on America’s inland waterways since 1946, and has grown to become one of the leading carriers in the world. The client was looking for a solution that could provide their engineers with location, speed and engine parameters of their boats in real-time. ITHENA’s iSERV application enabled remote access of the barge to the engineers, allowing them to easily track critical engine parameters like speed, direction, and engine RPMs and helped them to carry out predictive maintenance of the engines.
45%
reduction in downtime



ITHENA's smart service application
for a leading dewatering centrifuge
manufacturer
ITHENA's smart service application for a leading dewatering centrifuge manufacturer
The client is a prominent provider of sludge thickeners and dewatering centrifuges
The client is a prominent provider of sludge thickeners and dewatering centrifuges in the US, offering parts, service, and repair for all decanter centrifuge brands. The customer was looking for a solution to minimize the number of service visits of their technicians, pre-empt machine breakdowns, and decrease equipment downtime. ITHENA deployed its smart service application - iSERV, that helped in reducing unplanned equipment downtime by implementing predictive maintenance and enabling self-service capabilities.
30%
decrease in field service visits





ITHENA’s iSERV application for a
prominent manufacturer of
packaging solutions
ITHENA’s iSERV application for a
prominent manufacturer of
packaging solutions
Drawing upon their 35+ years of experience in developing and manufacturing packaging
Drawing upon their 35+ years of experience in developing and manufacturing packaging solutions, our client has established themselves as a prominent player in the consumer goods packaging industry. However, they encountered several challenges including ineffective maintenance strategies, a lack of a centralized platform for issue reporting, and significant equipment downtime. To address these challenges, we deployed our smart service application, iSERV. By leveraging predictive maintenance capabilities, iSERV enabled the client to identify potential issues before they materialized, thereby reducing equipment downtime and facilitating scheduled maintenance.
65%
reduction in downtime







Enhancing patient experience for a
leading pathology lab
Enhancing patient experience for a
leading pathology lab
The client is one of the leading pathology labs in the US. They were facing challenges related
The client is one of the leading pathology labs in the US. They were facing challenges related to sharing of test reports on time with the patients owing to high volumes of tests being conducted. ITHENA helped them develop a user-friendly application that enabled them to share the reports with the patients in real-time and eliminated the need for physical copies of reports. The app also helped patients in scheduling appointments with the lab thereby reducing the need for phone calls and improving customer experience.
38%
Increase in customer satisfaction





iSERV, ITHENA’s smart service
application for the world's
leading sampling expert
iSERV, ITHENA’s smart service application for the world's leading sampling expert
The client, specializing in providing sampling and analysis techniques to global customers
The client, specializing in providing sampling and analysis techniques to global customers, was grappling with frequent machine breakdowns, necessitating easily accessible informational manuals for customers. Moreover, the absence of a unified platform to address service tickets led to delayed resolutions. To tackle these challenges, ITHENA deployed iSERV on their machines. iSERV monitored equipment performance and facilitated predictive maintenance, allowing the client to swiftly identify performance issues before they resulted in downtime. As a result, the client can now proactively address maintenance needs, minimizing disruptions and optimizing operational efficiency.
38%
reduction in equipment downtime





ITHENA’s iSERV application for a
prominent manufacturer of
packaging solutions
ITHENA’s iSERV application for a
prominent manufacturer of
packaging solutions
The client is a leading US-based FMCG retailer who were looking to establish a strong digital
The client is a leading US-based FMCG retailer who were looking to establish a strong digital presence owing to increasing customer demands. They aimed to provide customers with a convenient shopping experience while optimizing their supply chain and distribution processes. To meet these requirements, the team at ITHENA implemented a robust and scalable e-commerce platform that helped the client in setting up customer/product hierarchies. The platform was also integrated with functionalities such as email communication, Google Analytics and more, resulting in detailed business insights and informed business decisions.
38%
increase in overall sales



Enhancing Assembly and Servicing
Processes with ITHENA’s IoT services
Enhancing Assembly and Servicing
Processes with ITHENA’s IoT services
Our client encountered challenges related to complex assembly/disassembly instructions
Our client encountered challenges related to complex assembly/disassembly instructions, a learning curve for new shop floor technicians, and delays in launching new products to the market. To tackle these issues, ITHENA's IoT service team implemented a comprehensive AR-based visual guide on tab and mobile devices, providing step-by-step assembly and disassembly instructions that significantly reduced training time. The guide included 360-degree views of focus parts and detailed renderings of sub-assemblies, resulting in faster product introductions. By incorporating FBX objects and adopting the Unity 3D framework, the quality of assembly products and customer satisfaction was increased. To enhance the experience of employees and simplify learning and application processes, the team integrated HoloLens for a more immersive experience and streamlined the back-end system to automate workflows.
28%
increase in customer satisfaction





Reduced machine downtime
with advanced analytics for
manufacturing company
Reduced machine downtime with advanced analytics for manufacturing company
Advanced analytics on connected machine IoT data helped in the reduction
Advanced analytics on connected machine IOT data helped in the reduction of unplanned downtime and improved productivity



iSEC - Smart Electric Vehicle Charging solution for a prominent EV charging infrastructure provider
iSEC - Smart Electric Vehicle Charging solution for a prominent EV charging infrastructure provider
The client is a leading aerospace and defense company that also provides electric vehicle (EV)
The client is a leading aerospace and defense company that also provides electric vehicle (EV) charging infrastructure to their end customers. The state – owned organization was looking for a comprehensive EV charging solution that could optimize energy consumption and overcome peak demands. iSEC, our smart EV charging solution was therefore, the ideal choice as it was powered with remote station management capabilities and helped the client in optimizing energy consumption through load balancing feature. In addition, it also provided them with insights related to energy consumption, charging and more, thereby helping them take informed business decisions.
20%
increase in revenue



ITHENA’ Smart Street Light Solution
for a renowned mall in the US
ITHENA’ Smart Street Light Solution for a renowned mall in the US
A renowned mall in US was struggling with the issue of soaring energy bills and maintenance expenses.
A renowned mall in US was struggling with the issue of soaring energy bills and maintenance expenses. On analysing the situation, it was understood that the electricity consumption at their parking lot was high due to lack of natural light. iSSL, our smart street lighting solution was deployed at the parking lot to help the client reduce their energy bills. Equipped with a wireless control system and advanced motion sensors, iSSL helped the client carry out smart scheduling, thereby adjusting the lighting levels automatically based on vehicular or human presence. It also helped them in tracking energy usage and provided alerts during outages.
30%
reduction in energy costs



Enabling asset tracking and
management for a leading
logistics company
Enabling asset tracking and management for a leading logistics company
A leading logistics company was facing challenges in tracking and managing their transportation vehicles.
A leading logistics company was facing challenges in tracking and managing their transportation vehicles. They experienced delays and inefficiencies due to manual tracking methods and lack of real-time data. The client was therefore looking for a solution that would help them track their assets in real-time and get better visibility into their operations. Our asset tracking system was implemented to help the client overcome these challenges by helping them track their transportation vehicles. IoT enabled GPS tracking devices were installed so that the client could have real-time access to critical data related to vehicle location, temperature, humidity and more, resulting in improved operational efficiency.
25%
increase in operational efficiency



Electrical equipment company
streamlines business processes to
achieve enhanced productivity
and higher ROI
Electrical equipment company streamlines business processes to achieve enhanced productivity and higher ROI
Incorporating JD Edwards EnterpriseOne Capital Asset Management into an electrical
Incorporating JD Edwards EnterpriseOne Capital Asset Management into an electrical equipment company resulted in a multitude of benefits, especially concerning the heightened visibility into both operational and financial aspects. By seamlessly integrating this sophisticated asset management system, the organization gained deeper insights and control over its physical assets, thereby bolstering its ability to safeguard and optimize returns on investments.
30%
decrease in field service visits





Fleet Optimization with analytics
for a US based fleet service providers
Fleet Optimization with analytics for a US based fleet service providers
IoT analytics on telematics & cargo
load data helped in route
optimization
IoT analytics on telematics & cargo load data helped in route optimization, improving unplanned downtime of trailers & driver safety







Enhancing patient experience for a
leading pathology lab
Enhancing patient experience for a
leading pathology lab
The client is one of the leading pathology labs in the US. They were facing challenges related
The client is one of the leading pathology labs in the US. They were facing challenges related to sharing of test reports on time with the patients owing to high volumes of tests being conducted. ITHENA helped them develop a user-friendly application that enabled them to share the reports with the patients in real-time and eliminated the need for physical copies of reports. The app also helped patients in scheduling appointments with the lab thereby reducing the need for phone calls and improving customer experience.
38%
Increase in customer satisfaction



Revolutionizing city infrastructure
with ITHENA’s Smart Street Light
Solution
Revolutionizing city infrastructure with ITHENA’s Smart Street Light Solution
ITHENA's Smart Street solution was implemented in a prominent city that was facing challenges related
ITHENA's Smart Street solution was implemented in a prominent city that was facing challenges related to high energy consumption and safety concerns in poorly lit areas. ITHENA’s Smart Street Light solution - iSSL was deployed to overcome these challenges by enabling real-time monitoring and control over the lights. Traditional lights were replaced with energy - efficient smart street lights, resulting in reduced energy consumption and improved illumination. Smart lighting control systems were also implemented for remote monitoring, automated scheduling, and adaptive brightness control based on ambient conditions.
37%
reduction in energy costs