iSERV
Smart
Service
Self-servicing is now at
your fingertips
iSERV enables various roles of your customers including – service technicians, managers, and other team members – with digital and real-time visibility to the equipment information. Operators or Technicians can log cases and collaborate with the OEM’s service team – all from an integrated, easy to use – mobile application and a web portal.
​It provides the OEM’s service team the ability to connect, visualize, and act on the customer’s issues within the defined Service Level Agreements.
iSERV unlocks the potential for OEMs to elevate profits and supercharge after-market services by providing access to features like:
Service Application
Log tickets, raise queries/questions
– within a unified channel for a
quick resolution
Knowledge Portal
Self-servicing by easy
access to relevant knowledge
assets
Performance Monitoring
Monitor performance of your
equipment and enable predictive
maintenance for your customers
Service Application
Log tickets, raise queries/questions
– within a unified channel for a
quick resolution
Knowledge Portal
Self-servicing by easy
access to relevant knowledge
assets
Performance Monitoring
Monitor performance of your
equipment and enable predictive
maintenance for your customers
Performance
Monitoring
Connectivity
Data collection & visualization
Predictive outcomes
Service Apps
iOS & Android
Self-guided content
Ticket management
Realtime collaboration with AR/VR
Predictive
Maintenance
Reduce field service cost
Mitigate machine failure risk
Avoid unexpected downtime
Service
Portal
Ticket & service request management
Customer onboarding
Knowledge base & content management
Personalized
Dashboards 
Ticket
Management
Engaging
Customer Services
AI Based Guided
Workflow
Personalized
Dashboards
Ticket
Management
Engaging
Customer Services
AI Based Guided
Workflow
OEE Dashboard
Helps supervisors and operators in monitoring and optimizing the performance of production processes and equipment.
- Measure Efficiency
- Real-time Monitoring
- Root Cause Analysis
- Continuous Improvement
- Quality Assurance
Machine Uptime Dashboard
Provides real-time insights into the operational status and availability of machines on the production floor.
- Real-time Monitoring
- Machine Availability
- Downtime Analysis
- Resource Optimization
- Performance Improvement
Performance Dashboard
Provides a comprehensive overview of key performance indicators (KPIs) related to manufacturing efficiency and quality.
- Real-time Visibility
- Data-Driven Decision Making
- Improved Efficiency
- Quality Control
- Benchmarking and Continuous Improvement
Explore iSERV now
Request a demo or schedule
a free pilot...
Deploying  iSERV
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