Social Intelligence
Platform
iSIP
ITHENA’s Social Intelligence Platform (iSIP) is an AI–powered middleware application that interacts with social media platforms such as LinkedIn, Google, Facebook, and others.
It acts as a bridge between the backend and front end and helps in connecting different applications seamlessly, despite their heterogeneous nature. Essentially functioning as a hidden translation layer, the middleware ingests complex event streams of customer signals every sub-second, and enables communication and data management for distributed applications.
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iSIP provides an intuitive, self-explanatory user interface that helps organizations understand insights from their data, give further details on the root cause of sentiments on their social interactions, and provide an Agentic AI experience with actionable next steps for positive customer engagement.
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Data from these sources is further used by organizations to analyze and generate business insights.
Automated Insights
Get auto-generated insights on your social data across multiple platforms for your brand.
Deep Dive
Drill down to the real issues across your brand, and reasons for social interactions & scores.
Agentic Actions
Take actions that are recommended by the system to integrate within your CRM or other marketing tools.
The easiest tool in the market to help determine our current social listening score, our competitive advantage, detailed intel on how we can improve our Customer Experience | Social Reach | Product Innovation to improve overall brand.
We had several members in the marketing team working on analytics from campaigns and our outreach. Now we have half a person 🙂 and iSIP.
We spent days in understanding patters of our various platforms. With iSIP we are able to get this information in seconds, and are able to take action within minutes!
ITHENA's iSIP provides recommendations that we would have never thought of. It generates insights, correlates them to our prorgrams and suggests actions for us to incorporate across product improvements, market analysis and go-to-market strategy.
What ours Customers have to say
Data Driven Customer Engagement
Unified Data Intelligence
Features
Web Data Integration
User Management
Job Config & Run
Data Capture
Structured data for
downstream analysis
Web – based
application
User Engagement
Understand user behaviors and enable
design of guided experiences
Product Engagement
Improve adoption, increase stickiness,
and accelerate growth
Revenue Growth
Attract, retain, and nurture
your customers
Support and Self Service
Enable design of In-app support
and serviceability
Feedback Collection
Understand user
sentiment
Smart Marketplace Solutions
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