Use Cases
Engineering | Manufacturing
Service | Maintenance
Supply Chain | Analytics.AI
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Build the factory of
the future -
Make communities go greener and operate smarter
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Modernize legacy business applications
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Harness the power of your organization's data
iGEMBA solution for a leading
battery manufacturer
iGEMBA solution for a leading battery manufacturer
The client is a global battery and
battery management systems
manufacturer
The client is a global battery and battery management systems manufacturer. They faced challenges with their KPI monitoring, due to its manual, paper-based nature and lack of visibility of critical shop floor parameters. To overcome these challenges, ITHENA deployed its iGEMBA solution, a flexible, intuitive, and integrated GEMBA walk tool that digitized their daily huddles on the factory floor, allowing the client to configure KPI formulae and track corrective actions / tasks with Kanban boards. This helped the client to get a single-view of shop-floor KPIs and provided real-time visibility into issues and tasks.
23%
decrease in issue resolution time
iMEX solution for a global
automotive and mobility supplier
iMEX solution for a global
automotive and mobility supplier
Our client is a leading manufacturer in the automotive and mobility industry with 300 manufacturing
Our client is a leading manufacturer in the automotive and mobility industry with 300 manufacturing facilities worldwide. Their production facility had a set of injection molding machines whose age varied between 5 – 25 years due to which they were unable to connect them to a single system and monitor their performance, resulting in a lot of manual intervention and decrease in overall productivity. To overcome this challenge, iMEX, our smart manufacturing solution was deployed at the client’s premises resulting in seamless connectivity between the machines despite their varied architecture. iMEX also empowered the client to remotely collect real-time data related to critical parameters like hold time, thereby gaining better operational insights and optimizing their operations.
43%
increase in productivity
Smart service application -
iSERV, for a well-known inland
waterways company
Smart service application - iSERV, for a well-known inland waterways company
The company is a quality marine transporter on America’s inland waterways since 1946
The company is a quality marine transporter on America’s inland waterways since 1946, and has grown to become one of the leading carriers in the world. The client was looking for a solution that could provide their engineers with location, speed and engine parameters of their boats in real-time. ITHENA’s iSERV application enabled remote access of the barge to the engineers, allowing them to easily track critical engine parameters like speed, direction, and engine RPMs and helped them to carry out predictive maintenance of the engines.
45%
reduction in downtime
ITHENA's smart service application
for a leading dewatering centrifuge
manufacturer
ITHENA's smart service application for a leading dewatering centrifuge manufacturer
The client is a prominent provider of sludge thickeners and dewatering centrifuges
The client is a prominent provider of sludge thickeners and dewatering centrifuges in the US, offering parts, service, and repair for all decanter centrifuge brands. The customer was looking for a solution to minimize the number of service visits of their technicians, pre-empt machine breakdowns, and decrease equipment downtime. ITHENA deployed its smart service application - iSERV, that helped in reducing unplanned equipment downtime by implementing predictive maintenance and enabling self-service capabilities.
30%
decrease in field service visits
ITHENA’s iSERV application for a
prominent manufacturer of
packaging solutions
A prominent manufacturer of packaging machinery encountered difficulties in remotely monitoring
A prominent manufacturer of packaging machinery encountered difficulties in remotely
A prominent manufacturer of packaging machinery encountered difficulties in remotely monitoring their equipment at customer
sites, resulting in a decline in customer satisfaction. To address this issue,
the implementation of iSERV technology in their machinery facilitated
performance monitoring and enabled remote collaboration between OEM service
teams and end-users. Consequently, this streamlined issue resolution processes.
27%
increase in customer satisfaction
iSERV, ITHENA’s smart service
application for the world's
leading sampling expert
Our client offers sampling and analysis techniques to customers around the globe
Our client offers sampling and analysis techniques to customers around the globe
Our client offers sampling
and analysis techniques to customers around the globe that enables them to
increase production efficiency and output. The client was facing frequent
breakdown in machines that required easy information manual for the
customer’s. Also, there was no unified platform to raise queries and
concerns to get a quick resolution. ITHENA’s smart service application -
iSERV, monitored the performance of equipment and enabled predictive maintenance for
the customer. With iSERV, client is able to quickly identify performance issues
before downtime.
38%
customer satisfaction
Deploying ITHENA’s iSERV to enhance operations at the leading metal-forming and forging company
The client plays a pivotal role in transforming traditional metal forming into a high-tech industry
The client, a frontrunner in the metal forging sector, aimed to embrace data-driven manufacturing to enhance plant efficiency.
The client, a frontrunner in the metal forging sector, aimed to embrace data-driven manufacturing to enhance plant efficiency.
Implementing iSERV in their machinery facilitated real-time access to critical equipment parameters via personalized dashboards, empowering users to conduct predictive maintenance activities. Additionally, iSERV enabled users to access a knowledge repository and provided self-help videos and manuals for enhanced operational effectiveness.
18%
enhanced efficiency
Enhancing Assembly and Servicing
Processes with ITHENA’s IoT services
Enhancing Assembly and Servicing
Processes with ITHENA’s IoT services
Our client encountered challenges related to complex assembly/disassembly instructions
Our client encountered challenges related to complex assembly/disassembly instructions, a learning curve for new shop floor technicians, and delays in launching new products to the market. To tackle these issues, ITHENA's IoT service team implemented a comprehensive AR-based visual guide on tab and mobile devices, providing step-by-step assembly and disassembly instructions that significantly reduced training time. The guide included 360-degree views of focus parts and detailed renderings of sub-assemblies, resulting in faster product introductions. By incorporating FBX objects and adopting the Unity 3D framework, the quality of assembly products and customer satisfaction was increased. To enhance the experience of employees and simplify learning and application processes, the team integrated HoloLens for a more immersive experience and streamlined the back-end system to automate workflows.
28%
increase in customer satisfaction
Reduced machine downtime
with advanced analytics for
manufacturing company
Reduced machine downtime with advanced analytics for manufacturing company
ITHENA's implementation of advanced analytics on IoT-generated machine data significantly
ITHENA's implementation of advanced analytics on IoT-generated machine data significantly reduced unplanned downtime and enhanced overall productivity for a manufacturing company. By analyzing real-time machine data, including performance metrics and potential failure indicators, ITHENA enabled proactive issue identification and resolution, preventing major disruptions.
17%
improvement in overall productivity
iSEC - Smart Electric Vehicle Charging solution for a prominent EV charging infrastructure provider
iSEC - Smart Electric Vehicle Charging solution for a prominent EV charging infrastructure provider
The client is a leading aerospace and defense company that also provides electric vehicle (EV)
The client is a leading aerospace and defense company that also provides electric vehicle (EV) charging infrastructure to their end customers. The state – owned organization was looking for a comprehensive EV charging solution that could optimize energy consumption and overcome peak demands. iSEC, our smart EV charging solution was therefore, the ideal choice as it was powered with remote station management capabilities and helped the client in optimizing energy consumption through load balancing feature. In addition, it also provided them with insights related to energy consumption, charging and more, thereby helping them take informed business decisions.
20%
increase in revenue
ITHENA’ Smart Street Light Solution
for a renowned mall in the US
ITHENA’ Smart Street Light Solution for a renowned mall in the US
A renowned mall in US was struggling with the issue of soaring energy bills and maintenance expenses.
A renowned mall in US was struggling with the issue of soaring energy bills and maintenance expenses. On analysing the situation, it was understood that the electricity consumption at their parking lot was high due to lack of natural light. iSSL, our smart street lighting solution was deployed at the parking lot to help the client reduce their energy bills. Equipped with a wireless control system and advanced motion sensors, iSSL helped the client carry out smart scheduling, thereby adjusting the lighting levels automatically based on vehicular or human presence. It also helped them in tracking energy usage and provided alerts during outages.
30%
reduction in energy costs
Enabling asset tracking and
management for a leading
logistics company
Enabling asset tracking and management for a leading logistics company
A leading logistics company was facing challenges in tracking and managing their transportation vehicles.
A leading logistics company was facing challenges in tracking and managing their transportation vehicles. They experienced delays and inefficiencies due to manual tracking methods and lack of real-time data. The client was therefore looking for a solution that would help them track their assets in real-time and get better visibility into their operations. Our asset tracking system was implemented to help the client overcome these challenges by helping them track their transportation vehicles. IoT enabled GPS tracking devices were installed so that the client could have real-time access to critical data related to vehicle location, temperature, humidity and more, resulting in improved operational efficiency.
25%
increase in operational efficiency
Electrical equipment company
streamlines business processes to
achieve enhanced productivity
and higher ROI
Electrical equipment company streamlines business processes to achieve enhanced productivity and higher ROI
Incorporating JD Edwards EnterpriseOne Capital Asset Management into an electrical
Incorporating JD Edwards EnterpriseOne Capital Asset Management into an electrical equipment company resulted in a multitude of benefits, especially concerning the heightened visibility into both operational and financial aspects. By seamlessly integrating this sophisticated asset management system, the organization gained deeper insights and control over its physical assets, thereby bolstering its ability to safeguard and optimize returns on investments.
30%
decrease in field service visits
Fleet Optimization with analytics
for a US based fleet service providers
Fleet Optimization with analytics for a US based fleet service providers
IoT analytics on telematics & cargo
load data helped in route
optimization
IoT analytics on telematics & cargo load data helped in route optimization, improving unplanned downtime of trailers & driver safety
Enhancing patient experience for a
leading pathology lab
Enhancing patient experience for a
leading pathology lab
The client is one of the leading pathology labs in the US. They were facing challenges related
The client is one of the leading pathology labs in the US. They were facing challenges related to sharing of test reports on time with the patients owing to high volumes of tests being conducted. ITHENA helped them develop a user-friendly application that enabled them to share the reports with the patients in real-time and eliminated the need for physical copies of reports. The app also helped patients in scheduling appointments with the lab thereby reducing the need for phone calls and improving customer experience.
38%
Increase in customer satisfaction
Revolutionizing city infrastructure
with ITHENA’s Smart Street Light
Solution
Revolutionizing city infrastructure with ITHENA’s Smart Street Light Solution
ITHENA's Smart Street solution was implemented in a prominent city that was facing challenges related
ITHENA's Smart Street solution was implemented in a prominent city that was facing challenges related to high energy consumption and safety concerns in poorly lit areas. ITHENA’s Smart Street Light solution - iSSL was deployed to overcome these challenges by enabling real-time monitoring and control over the lights. Traditional lights were replaced with energy - efficient smart street lights, resulting in reduced energy consumption and improved illumination. Smart lighting control systems were also implemented for remote monitoring, automated scheduling, and adaptive brightness control based on ambient conditions.
37%
reduction in energy costs
Migrating the clients on premise
EBS to Oracle Cloud Infrastructure
Migrating the clients on premise EBS to Oracle Cloud Infrastructure
The client, a leading steel pail manufacturer based in the United States, encountered difficulties in attaining
The client, a leading steel pail manufacturer based in the United States, encountered difficulties in attaining operational efficiency and scaling their business owing to their on- premises EBS platform. These challenges not only posed security risks but also hindered scalability. To tackle these issues, the ITHENA team implemented measures to enhance operational efficiency throughout the enterprise. They formulated a migration strategy to transition to Oracle Cloud Infrastructure, enabling automated data backups and reporting, effectively reducing the total cost of ownership and improving overall end customer experience.
40%
reduction in total cost of ownership
E-commerce platform for a leading
FMCG retailer
E-commerce platform for a leading
FMCG retailer
The client is a leading US-based FMCG retailer who were looking to establish a strong digital
The client is a leading US-based FMCG retailer who were looking to establish a strong digital presence owing to increasing customer demands. They aimed to provide customers with a convenient shopping experience while optimizing their supply chain and distribution processes. To meet these requirements, the team at ITHENA implemented a robust and scalable e-commerce platform that helped the client in setting up customer/product hierarchies. The platform was also integrated with functionalities such as email communication, Google Analytics and more, resulting in detailed business insights and informed business decisions.
38%
increase in overall sales
Integrating data with core business processes for a steel manufacturing company
Working towards integrating their data with core business processes for a steel manufacturing company
The implementation of SAP S/4HANA has proven to be a transformative step for a steel manufacturing company
The implementation of SAP S/4HANA has proven to be a transformative step for a steel manufacturing company, leading to optimized integration between critical departments like HR, finance, costing, and plant maintenance, while also delivering a substantial upgrade to production planning. This holistic integration has unleashed a myriad of benefits for the organization by streamlining processes, enhancing collaboration, and driving greater efficiency across the entire enterprise.
Web & E-commerce Implementation
Web & E-commerce Implementation
The implementation of an E-commerce platform for a US-based online FMCG products distributor
The implementation of an E-commerce platform for a US-based online FMCG products distributor has been a game-changing endeavor, bringing a host of benefits to the company's operations and customer experience. By leveraging this platform, the distributor has successfully established customer and product hierarchies, and integrated E-commerce functionality with email communications, Google Analytics, SEO/SCM, and QR Code capabilities, resulting in improved efficiency, enhanced marketing capabilities, and an enriched customer journey.
OTT platform for Android TV
OTT platform for Android TV
To enrich the user experience and simplify content discovery, the OTT platform underwent a comprehensive transformation
To enrich the user experience and simplify content discovery, the OTT platform underwent a comprehensive transformation by creating explore categories and video content. This involved categorizing the vast video library into distinct genres, themes, and topics, making it easier for users to find content that aligns with their interests. With these explore categories in place, subscribers could effortlessly browse through a diverse range of videos, from movies and TV shows to documentaries and educational content, thereby elevating their overall viewing experience. In addition, by implementing advanced backend and frontend optimizations, the browsing of videos and access to the application was accelerated by a remarkable 30%.
Modernization of Website
Modernization of Website
Implemented Informative website for US-based trucks & trailers tracking solution providers
Implemented Informative website for US-based trucks & trailers tracking solution providers, which help them to add email communications, google analytics integration, and SEO/SCM integration to enhance their user experience.
Cloud infrastructure service for
industry-leading technology
services provider.
Cloud infrastructure service for industry-leading technology services provider.
Our client, who delivers industry-leading capabilities with a broad portfolio of technology services
Our client, who delivers industry-leading capabilities with a broad portfolio of technology services, was confronted with challenges including high costs, limited support, scalability issues, and security threats. To address these issues, ITHENA offered the client its Cloud service, enabling the migration and automation of data backups and reporting. The technical validation process encompassed the operating system, compute, storage, and network link, along with the application of missing patches for Fusion Middleware and the Applications tier. As a result, the client experienced a reduction in total cost of ownership through efficient utilization of cloud infrastructure, while security was enhanced with features such as data encryption and vulnerability scanning.
32%
reduction in total cost of ownership
Organization-wide process
improvements and new functionalities
with ITHENA’s Process Integration
service.
Organization-wide process improvements and new functionalities with ITHENA’s Process Integration service.
Our client, a renowned manufacturer of Steel Pails, faced significant operational challenges stemming
Our client, a renowned manufacturer of Steel Pails, faced significant operational challenges stemming from manual interventions in ERP processes, limited visibility into inventory statuses across departments, revenue loss due to delayed response, and inefficiencies caused by repetitive tasks. To address these issues, ITHENA took up a project to identify suitable processes for automation, including Sales Order Management, Scheduling, and Distribution. This initiative resulted in cost reduction by minimizing the need for manual intervention and enhancing operational efficiency.
37%
increase in operational efficiency
Enhancing patient experience for a
leading pathology lab
Enhancing patient experience for a leading pathology lab
The client is one of the leading pathology labs in the US. They were facing challenges related to sharing
The client is one of the leading pathology labs in the US. They were facing challenges related to sharing of test reports on time with the patients owing to high volumes of tests being conducted. ITHENA helped them develop a user-friendly application that enabled them to share the reports with the patients in real-time and eliminated the need for physical copies of reports. The app also helped patients in scheduling appointments with the lab thereby reducing the need for phone calls and improving customer experience.
38%
Increase in customer satisfaction
Match-making company to
improve their app on traffic
handling capability
Match-making company to improve their app on traffic handling capability
Due to high traffic volume, the match-making company faced challenges of scale and stability for their app.
Due to high traffic volume, the match-making company faced challenges of scale and stability for their app. ITHENA helped them migrate their app to Kubernetes, which offers greater stability, to handle high traffic volumes. With Kubernetes' unparalleled scalability, load balancing, self-healing capabilities, and monitoring features, the app can now seamlessly handle high traffic volumes while maintaining robust stability and ensuring a smooth user experience.
Designed automated web crawlers
for a research and analytic firm
Designed automated web crawlers for a research and analytic firm
Partnering with ITHENA's RPA (Robotic Process Automation) service, the research and analytics
Partnering with ITHENA's RPA (Robotic Process Automation) service, the research and analytics company designed and deployed various specialized web crawlers tailored to the unique structures and data sources of each website. ITHENA's RPA service provided the necessary tools and infrastructure to create and manage these web crawlers efficiently. The RPA platform's user-friendly interface allowed the research and analytics company's team to customize and fine-tune each web crawler, ensuring optimal performance and data accuracy.
Streamlining Claims processes for an
e-marketing company
Streamlining Claims processes for an e-marketing company
ITHENA's business process automation revolutionized the claims processes for an e-marketing
ITHENA's business process automation revolutionized the claims processes for an e-marketing company, driving remarkable improvements in workflow efficiency and productivity for its IT department. By implementing cutting-edge automation solutions, the e-marketing company has streamlined its claims handling, resulting in faster response times, reduced manual intervention, and enhanced customer satisfaction.
Implemented automated social
listing and ticketing for automobile
industry
Implemented automated social listing and ticketing for automobile industry
For an auto manufacturing company, we leveraged Natural Language Processing which led to a significant
For an auto manufacturing company, we leveraged Natural Language Processing which led to a significant enhancement in customer service, ultimately resulting in increased customer satisfaction and streamlined communication processes. By leveraging NLP technology, the auto manufacturing company can now identify and understand customers more effectively.
OTT platform to improve global
customer reach
OTT platform to improve global customer reach
Our client's mission is to globally promote and disseminate regional music, preserving its legacy through musical events and workshops.
Our client's mission is to globally promote and disseminate regional music, preserving its legacy through musical events and workshops. To cater to a global audience and make regional music more accessible, the client sought an OTT platform. Understanding their requirements, the ITHENA team devised a strategic approach to develop an OTT platform. The platform prioritized key features such as high-quality live streaming of content, offline playback, and seamless integration with multiple payment gateways. This helped the client in promoting regional music to a larger audience with enhanced user experience.
30%
increase in audience
ITHENA’s Big data & Analytics
solution for a leading smart
trailer monitoring company
ITHENA’s Big data & Analytics solution for a leading smart trailer monitoring company
Our client, a leading provider of a multi-functional smart trailer monitoring system, needed a scalable system
Our client, a leading provider of a multi-functional smart trailer monitoring system, needed a scalable system to handle their complex fleet telematics data and improve logistics efficiency and fleet uptime. To address these challenges, ITHENA implemented a Big Data & Analytics solution involving telemetry data staging and cleansing, and data science model application. This enabled the system to provide value-added services, providing analytical insights that helped prioritize features for their telematics platform.
27%
increase in fleet uptime
Big Data and AI/ML solution for a
top insurance company in Middle East
Big Data and AI/ML solution for a top insurance company in Middle East
The challenges faced by a prominent general insurance company in Saudi Arabia revolved around effectively
The challenges faced by a prominent general insurance company in Saudi Arabia revolved around effectively managing large volumes of complex data from various sources and extracting valuable business insights from it. In response to these challenges, ITHENA implemented an AI/ML-based data analytics solution. This solution facilitated the seamless migration of data from diverse sources into a centralized data analytics platform. Subsequently, the platform was leveraged to generate actionable business insights and detect potential fraud, thereby minimizing risks for the client
20%
increase in revenue
Improved employee safety with
COVID-19 risk analytics for a
medical caregiving organization
Improved employee safety with COVID-19 risk analytics for a medical caregiving organization
As the COVID-19 pandemic presented unprecedented challenges, ensuring the safety and well-being of employees
As the COVID-19 pandemic presented unprecedented challenges, ensuring the safety and well-being of employees became a top priority for organizations worldwide. To address this critical concern, we integrated live thermographic video analytics and face recognition technology. This system effectively enabled organizations to conduct non-invasive and real-time health screenings of employees entering the workplace, thereby identifying potential COVID-19 cases and minimizing the risk of transmission.
Fleet Optimization with analytics
for a US based fleet service providers
Fleet Optimization with analytics for a US based fleet service providers
IoT analytics on telematics &
cargo load data helped in route
optimization
IoT analytics on telematics & cargo load data helped in route optimization, improving unplanned downtime of trailers & driver safety
Data & analytics platform for
an FMCG e-commerce company
Data & analytics platform for an FMCG e-commerce company
Utilizing ITHENA's persona-based platform brought transformative changes to the e-commerce transaction data
Utilizing ITHENA's persona-based platform brought transformative changes to the e-commerce transaction data analysis process of the FMCG company, empowering the business to harness valuable insights through customer profiling, basket analysis, web analytics, and SEO/SCM integration. By aggregating and analyzing vast amounts of transaction data, the platform identified distinct customer segments, each characterized by unique behaviors, preferences, and purchasing patterns.
Reduced machine downtime with advanced analytics for manufacturing company
Reduced machine downtime with advanced analytics for manufacturing company
Advanced analytics on connected machine IOT data helped in the reduction of unplanned
Advanced analytics on connected machine IOT data helped in the reduction of unplanned downtime and improved productivity
Data, BI Strategy, and Implementation
for a business conglomerate
Data, BI Strategy, and Implementation for a business conglomerate
The implementation of a data-driven self-analytics system had a transformative impact on the business
The implementation of a data-driven self-analytics system had a transformative impact on the business team of a large conglemerate, empowering them with valuable insights and strategic decision-making capabilities across various crucial areas such as customers, sales, inventories, and logistics.
Experience personalized smart chat
bot for customer engagement
Experience personalized smart chat bot for customer engagement
For an e-commerce company, we integrated a smart chatbot on the retail floor to drive customer engagement
For an e-commerce company, we integrated a smart chatbot on the retail floor to drive customer engagement and service for the company. Leveraging the power of artificial intelligence and natural language processing, the chatbot served as a versatile and proactive assistant, adept at handling customers' inquiries, showcasing products, and engaging with the right individuals based on thorough profile analysis.
Implemented automated social
listing and ticketing for
automobile industry
Implemented automated social listing and ticketing for automobile industry
For an auto manufacturing company, we leveraged Natural Language Processing which led to a significant enhancement
For an auto manufacturing company, we leveraged Natural Language Processing which led to a significant enhancement in customer service, ultimately resulting in increased customer satisfaction and streamlined communication processes. By leveraging NLP technology, the auto manufacturing company can now identify and understand customers more effectively.
Simplify Manufacturing process with ITHENA’s AI / ML-enabled forecasting
Simplify Manufacturing process with ITHENA’s AI / ML-enabled forecasting
For an FMCG company, we automated demand forecast for goods & services for each geographic area
For an FMCG company, we automated demand forecast for goods & services for each geographic area and optimized power & raw materials for maximum productivity. The implementation of supply chain and logistics optimization using supervised learning was also carried out. The holistic integration of automation and optimization technologies has transformed the FMCG company's operations, enhancing its competitiveness, productivity, and sustainability.
Water quality prediction using
machine learning techniques
Water quality prediction using machine learning techniques
To evaluate the quality of water for a mineral water bottling plant we used Machine Learning
To evaluate the quality of water for a mineral water bottling plant we used Machine Learning techniques like clustering and factor analysis. The combination of clustering and factor analysis enabled the bottling plant to gain a comprehensive understanding of water quality across various dimensions. Furthermore, the application of Unsupervised Learning techniques ensured that the evaluation process is adaptable and data-driven.
Inventory replenishment for an
e-commerce company
Inventory replenishment for an e-commerce company
By leveraging reinforcement learning in an e-commerce company's demand forecasting
By leveraging reinforcement learning in an e-commerce company's demand forecasting and inventory management process, we provided accurate demand forecasting, optimized supplier lead times, maintained safety stock levels, and prevented stock-outs, thereby ensuring a seamless and satisfying shopping experience for its customers.
Implementation of AI/ML-based services for a trailer telematics service provider
Implementation of AI/ML-based services for a trailer telematics service provider
The trailer telematics services provider based in the United States encountered a significant
The trailer telematics services provider based in the United States encountered a significant hurdle in effectively managing and extracting insights from an extensive volume of data originating from more than 50,000 trailers. To address this challenge, ITHENA developed an AI/ML solution to stage and cleanse the telemetry data, incorporating data science models to derive valuable insights. These insights contributed to enhanced logistics efficiency, improved fleet uptime, and the development of driver scorecards. By implementing this solution, the client was able to offer value-added services to its customers, boost revenue generation, and prioritize features for the telematics platform's future roadmap.
28%
increase in revenue
ITHENA's technical expertise drives the cable network provider's journey to enhance Customer Experience.
ITHENA's technical expertise drives the cable network provider's journey to enhance Customer Experience.
The client, an esteemed provider of OTT platforms, encountered several challenges that necessitated improvements
The client, an esteemed provider of OTT platforms, encountered several challenges that necessitated improvements in the browsing experience, video content discovery, and application access speed. The company also aimed to enhance their analytics capabilities to gain deeper insights into video performance and user journeys. To address these concerns, ITHENA's technical team introduced a user-friendly interface that categorized video content based on user preferences and regional relevance. Through the implementation of robust technological enhancements, significant reductions in browsing time and enhanced application access speed were achieved. An advanced analytics system was also incorporated to help the client gather valuable insights on video performance, user engagement, and viewing patterns.
37%
increase in customer engagement
ITHENA's OTT platform for the
non-profit organization to live
stream Carnatic music globally
ITHENA's OTT platform for the non-profit organization to live stream Carnatic music globally
Our client works towards supporting, promoting, and propagating Carnatic music worldwide and helping local
Our client works towards supporting, promoting, and propagating Carnatic music worldwide and helping local artistes who contribute towards maintaining the legacy of Carnatic music. They required an OTT platform that would enable people to access Carnatic music from the comfort of their homes on a global scale. ITHENA's team developed a strategic plan to create the OTT platform, enabling the live streaming of content with high-quality audio and video to a global audience. Furthermore, the client was able to gain valuable insights into audience behaviour by utilizing advanced streaming analytics.
30%
increase in audience engagement
Transforming quality inspections & reporting with ITHENA’s Big Data & Analytics
Transforming quality inspections & reporting with ITHENA’s Big Data & Analytics
A leading automobile and parts manufacturer, the client was facing challenges related to utilization of data to generate
A leading automobile and parts manufacturer, the client was facing challenges related to utilization of data to generate insights on car parts object detection, leading to decreased operational efficiency. To address these challenges, ITHENA introduced a comprehensive Big Data & Analytics service with AR/VR integration. This solution incorporated computer vision-based object detection capabilities through a mobile and tablet application, enabling efficient identification of car parts during inspections and reducing the time required for data entry. Additionally, the integration of a quality data lakehouse empowered the client to make swift decisions supported by real-time dashboards and actionable insights.
32%
increase in operational efficiency