iSERV
Smart
Service
Self-Servicing at your fingertips
Self-Servicing at your fingertips
iSERV enables various roles of your customers including, service technicians, managers, and other team members, with digital & real-time visibility to equipment information. Operators or technicians can log cases and collaborate with the OEM’s service team, all from an integrated, easy-to-use mobile application and a web portal.
​It provides the OEM’s service team the ability to connect, visualize, and act on the customer’s issues within the defined Service Level Agreements (SLA).
iSERV: THE leading application OEMs chose for Customer Service
Elevate OEM Profits |Â Supercharge After-market services
Elevate OEM Profits |Â Supercharge After-market services
Performance Monitoring
- Asset Connectivity
- Proactive Alerts
- Asset KPI Monitoring
- Actionable Insights
- Real Time Dashboards
Predictive Maintenance
- Logbook Digitization
- Automated Inspections
- Work Order Management
- Condition-Based Maintenance
- Schedule-Based Maintenance
Service Management
- Integrated ticketing
- Case management
- Technician Allocation
- Customer onboarding
- AR/VR Remote Collaboration
Knowledge Portal
- Content Hub
- How-to Videos
- Training Manuals
- Self-Service Knowledge Artifacts
- Regulatory Compliance
E-commerce Integration
- Spare Parts Ordering with 3D Views
- RSPL Provision | Wishlist
- ERP System Integration
- Inventory, Cost, ATP, CTP
- View Sales Orders | Work Orders
Performance
Monitoring
- Asset Connectivity
- Proactive Alerts
- Asset KPI Monitoring
- Actionable Insights
Predictive
Maintenance
- Logbook Digitization
- Automated Inspections
- Work Order Management
- Condition-Based Maintenance
- Schedule-Based Maintenance
Service
Application
- Integrated ticketing
- Case management
- Technician Allocation
- Customer onboarding
- AR/VR Remote Collaboration
Knowledge
Portal
- Self-Service Knowledge Artifacts
- Content Hub
- Regulatory Compliance
- Training Manuals
- How-to Videos
- Machine Schematics
End - to - end
E-commerce Integration
- Spare Parts Ordering with 3D Views
- RSPL Provision and Wishlist Management
- ERP System Integration
- Inventory, Cost, ATP, CTP Integration
OEE Dashboard
Enables supervisors & operators to monitor and accelerate production processes and asset performance
- Asset connectivity
- Asset monitoring with OEE
- Root cause analysis
- Quality assurance
Machine Uptime Analytics
Enhances actionable insights into the operational status & availability of machines on the production floor
- Tracking machine availability
- Downtime analysis
- Resource optimization
- Proactive alerts, alarms & notifications
Performance Insights
Provides a comprehensive overview of key performance indicators (KPIs) related to manufacturing efficiency and quality.
- Data visibility in persona-based dashboards
- Data-driven decision-making
- Enhanced Performance
- Benchmarking & Continuous Improvement
With enhanced equipment connectivity, our AI-driven platform provides real-time, actionable insights to optimize efficiency and drive strategic decisions. Dive deep into your service operations to uncover patterns and capitalize on improvement opportunities.
- Digital Logbook & Checklist: Streamline record-keeping with digital logbooks and checklists
- Automated Inspections: Ensure consistent evaluations with automated inspection processes
- Work Order Scheduling & Management: Efficiently schedule and manage work orders
- Condition & Schedule-Based Maintenance: Implement proactive maintenance based on real-time conditions and schedules
Service Support
Self-guided content: Access comprehensive tutorials, FAQs, and how-to guides for independent troubleshooting and maintenance
Integrated ticketing & case management: Log, prioritize, and track service requests with real-time updates and transparent communication
Remote collaboration with AR/VR: Utilize AR/VR technologies for real-time, virtual assistance and guidance, reducing downtime and enhancing efficiency
Service Operation
Customer onboarding: Provide comprehensive training and support for smooth integration of our services
Technician scheduling & routing: Optimize technician deployment with real-time data and intelligent algorithms for efficient service
Enhanced service experience: Deliver proactive communication, real-time updates, and personalized interactions for exceptional customer satisfaction
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Knowledge Artifacts for Self-Service: Access troubleshooting guides and FAQs for independent issue resolution
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Content Hub with Document Management: Centralized repository for manuals and technical documents, ensuring easy access and updates
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Seamless Regulatory Compliance: Stay informed with compliance documents and updates for adherence to industry standards
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Training & Learning Board: Access training modules and courses for continuous skill development
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How-to Videos & Machine Schematics: Visual guides and diagrams for understanding equipment operation and maintenance
Unified Information Hub
Organized List: Searchable list of available spare parts for easy selections
Product Information: Detailed 2D and 3D view of spare parts with specifications, features, availability, location & images
Pricing Details: Up-to-date prices are accessible to customers
Customer Support: Availability of 24*7 customer services
Seamless System Integration
Integration with ERP: Easy integration into all ERP systems for spare parts ordering process & managing inventory, orders, & bills of materials (BOM)
Order Tracking: Real-time tracking of orders from placement to delivery to experience full transparency
BOM Visualization: 2D/3D models of products to view & select orderable v/s non-orderable parts with prices
Enhanced Shopping Experience
Add to Cart: Easy-to-use cart functionality for users to add items with a single click
Shipping Options: Multiple shipping options to meet various customer needs and timelines
Payment Options: Diverse digital payment modes supported for customer’s convenience
Email Notifications: Email alerts for order confirmations, shipping updates, etc.
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