The Infor Customer Experience Suite helps integrate customer data across the enterprise to drive consistent, exceptional, and personal experiences over any channel across the entire customer lifecycle.
Cloud
Infor Cloud Suite software delivers an unmatched user experience, with ERP at its core—ready for the last mile, and ready to help SMBs and enterprise-level organizations take full advantage of the business benefits of cloud technology.
Not one-size-fits-all, Infor’s comprehensive portfolio of enterprise resource planning (ERP) solutions support specific industries, from the process and discrete manufacturing to the public sector, retail, and healthcare.
Business Process Transformation
Infor Transformation Services offers an Infor Organizational Change Management (OCM) Launch Pack—a robust set of change management tools to use before and during implementation, as well as a workshop to start the change initiative off on the right foot and strongly sustain it, through “go live” and beyond.
By combining change strategy, communications, organizational readiness, alignment, stakeholder management, and end-user training, Infor Transformation Services ensure that customers are fully empowered to gain maximum value from their solutions
Enterprise Integration
Easily integrate Infor and third-party enterprise systems, while eliminating information silos with Infor Intelligent Open Network, Infor’s advanced middleware cloud platform. Infor ION provides the flexibility you need to make an often-complex web of enterprise systems work together. It provides long-term sustainability to optimize return on technology investments.
With ION, one application can be upgraded, replaced, or even fail without taking the entire network down. Information is accessible in real-time, and system maintenance is less costly and complex.
Analytic Workflow
Infor Birst is a native cloud business intelligence (BI) and business analytics platform that helps organizations understand and optimize complex processes in less time than traditional BI solutions. Built with patented automation and machine learning technologies, Birst’s “networked BI” approach connects teams and applications across the enterprise via a trusted network of analytics and insights to inform smarter decisions.
Microsoft is helping businesses to easily capture customer thoughts and suggestions with the use of Dynamics 365 Customer Voice. The application is designed to provide you with a quick and easy platform to collect customer feedback, allowing you to better understand and track your service levels with defined metrics.
Ready-to-use, but fully customizable templates are offered for the four most common feedback scenarios, helping you collect feedback immediately:
To incorporate all customer requirements, Customer Voice surveys are fully responsive and available through email, SMS, web, and mobile.
Cloud
Microsoft Dynamics NAV has been rebranded Dynamics 365 Business Central Cloud. Business Central Cloud gives you all the capabilities and the benefits of a true cloud solution. With Business Central Cloud, you get things like easy 24/7 access anywhere from any device, real-time information flow, seamless upgrades, easy integration building through web APIs, and reduced hardware costs.
Business Process Transformation
Unique needs which every business wishes to have, like from financials to inventory or supply chain management. Microsoft Dynamics 365 Business Central Add – Ons from MetaOption helps you get the most from Microsoft Dynamics 365 Business Central and NAV Solution.
Enterprise Integration
Dynamics 365 targeted small and medium-sized businesses – for which there is a relatively simple system architecture and where the system directly holds the data and relationships about customers, services, products, etc. The integration between Dynamics 365 and other systems are kept to a minimum and are typically ETL based.
Analytic Workflow
Microsoft Dynamics 365 has many tools that allow you to track and analyze your data so you can draw insights into the success of your business processes. Customizing the analysis tools to fit your organization will provide you valuable insight into your data and allow you to make decisions based on past performance.
The following tools are for analytics in Microsoft Dynamics 365:
SAP combines all applications for the customer-centered departments within a company. Among these are marketing, sales, service, and e-commerce. These applications are combined in the SAP C/4HANA suite (former SAP Hybris). The products are based on SAP S/4HANA or the SAP Cloud Platform – therefore the name “SAP C/4HANA”. “C” stands for the “Customer” who is in the center of the individual solutions. “4” means the fourth CRM generation.
Cloud
In S/4HANA Cloud, SAP service will provide and handle almost everything for the customer, including applications, data, runtime, middleware, operating system, servers, storage, and networking.
Business Process Transformation
SAP S/4HANA has been used extensively to provide “next-generation intelligent ERP”, enabling businesses to achieve digital transformation. With its three pillars, digital assistant, machine learning, and predictive analytics, S/4 is all set to transform the end-to-end business process.
Enterprise Integration
Connect digital experiences customers desire by accelerating the integration of heterogeneous and complex landscapes. Empower real-time digital interactions for practitioners beyond central IT teams.
Analytic Workflow
With the seamless integration of analytics features in S/4HANA, you can benefit from a variety of analysis options in an environment with a simplified data model, new user experience, advanced processing, and deployment options suitable to your business needs. Often transactions and analytics are handled separately. But in most cases, business processes consist of a recurring sequence of transactions and analytics, so those analytics are embedded in the daily work with transactional data.
For end-users, who analyze data and act according to their insights:
Customer Self Service can recognize the customer and personalize the experience by providing specific and relevant information, promoting improved communication while lowering the cost of routine transactions, and freeing your agents to devote more time to customers with special issues.
Cloud
Oracle’s JD Edwards cloud strategy is hybrid by design to enable your digital business by giving you choice and control. Hybrid deployment gives our customers the best of both worlds:
Business Process Transformation
The continued strategic development of JD Edwards EnterpriseOne by Oracle ensures a robust digital platform for the future in business process transformation.
Enterprise Integration
JD Edwards EnterpriseOne offers the following methods for interoperability and integration with other Oracle applications and third-party products:
Analytic Workflow
Oracle’s JD Edwards EnterpriseOne Workflow enables you to automate the high-volume, formerly paper-based process into an email-based process flow across a network. Documents, information, and tasks pass from one participant to another for action based on a set of procedural rules. The result is an automated and efficient process with minimal user involvement, which enables you to streamline the existing business processes, increase efficiency, and reduce process time.