Case Study
Streamlining Multisite Manufacturing Operations with Infor SyteLine & Factory Track for a Metal Forging Leader
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Reduction in Reporting Turnaround Time
About the Client
A leader in the metal forging industry, pioneering the transition of traditional metal-forming methods into advanced, high-tech solutions. Facing challenges in managing multisite inventory, production planning, vendor coordination, and reliance on manual and spreadsheet-driven processes, ITHENA, in collaboration with Infor, implemented and optimized Infor SyteLine and Factory Track. The outcome was streamlined ERP-driven operations, improved visibility across purchasing, production, inventory, and quality processes, automated reporting and planning, and centralized data management—enabling scalable multisite operations, stronger supply chain control, faster decision-making, and improved operational efficiency.
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Reduction in Reporting Turnaround Time
With ITHENA’s expertise and Infor’s SyteLine and Factory Track platform, we were able to unify our multisite operations, eliminate manual processes, and gain real-time visibility across procurement, production, and inventory.
Vice President, Operations
Vice President, Operations
Opportunity for Impact
Faster purchase requisition-to-order cycles
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Reduction in reporting turnaround time
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Increase in data consistency across operations
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Key Challenges Faced
- Limited visibility and control across multisite vendors, inventory, and job orders
- Heavy reliance on manual, Excel-based processes for Shear Tickets, PPAP, and reporting
- Difficulty tracking purchase requisitions and orders end-to-end across systems
- Inconsistent and manual reporting, slowing decision-making and information sharing
- Inability to adapt standard ERP processes to support its unique business workflows
Our Solution
ITHENA, in partnership with Infor, supported Infor SyteLine (CSI) and Infor Factory Track to enable:
ERP & Multisite Enablement
Enabled Infor Syteline with multisite configuration to centrally manage vendors, inventory, job orders, pricing, and contracts while supporting scalable plant operations.
Procurement & Vendor Management
Streamlined requisition, purchasing, and vendor workflows with end-to-end traceability, vendor contract replication across sites, and item-level PO enablement controls.
Production Planning & Scheduling
Enabled Factory Track and APS through ongoing technical and functional support, optimizing material-based scheduling, real-time production visibility, and execution accuracy.
Process Digitization & Customization
Eliminated Excel-based processes by moving Shear Ticket management and PPAP workflows directly into Syteline through form customizations, Mongoose framework development, and event handling.