Case Study
Enhancing Spare Parts Management and Order Fulfillment for a Global Packaging Solutions Provider
0
%
Boost in Customer Satisfaction
About the Client
A global provider of packaging solutions for diverse applications, recognized as an industry leader offering a broad product portfolio, innovative designs, and a strong focus on customer satisfaction. Facing challenges in spare parts management, order tracking, and manual inventory processes, the client partnered with ITHENA to implement the iSERV solution. The outcome was real-time inventory visibility, interactive part selection, and AI-driven BOM management, driving faster fulfillment, improved order accuracy, and higher customer satisfaction.
0
%
Boost in Customer Satisfaction
ITHENA’s iSERV solution has transformed the way we manage spare parts and orders. With real-time inventory visibility and smarter BOM management, we’re fulfilling orders faster, reducing errors, and improving customer satisfaction.
Head of Supply Chain
Head of Supply Chain
Opportunity for Impact
Boost in Customer Satisfaction
0
%
Improvement in order tracking efficiency
0
%
Faster spare parts fulfillment
0
%
Key Challenges Faced
- Manual inventory tracking caused frequent stockouts and delayed maintenance schedules
- Fragmented order information made it difficult to predict delivery timelines
- Lack of automated alerts led to missed shipments and customer dissatisfaction
Our Solution
ITHENA’s Smart Service (iSERV) solution empowered the client by:
Optimized Order Management
Enable real-time stock updates and faster order fulfillment through
Enhanced Spare Parts Selection
Provided interactive 3D visualization tools to help technicians and procurement teams select the correct components easily
Real-Time Tracking & Insights
Delivered real-time updates on order status, availability, pricing, and expected delivery times
Smart BOM Management
Delivered AI-driven suggestions to optimize spare parts stocking and reduce excess inventory