Case Study
Enhancing Service Compliance and Traceability for a Food Manufacturer
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increase in service compliance & traceability
About the Client
One of the world’s largest companies in confectionery, food, beverages, and snacks. To address challenges such as frequent machine breakdowns, compliance and traceability issues, and high rates of human error in manual processes, the company partnered with ITHENA to implement the iSERV smart service platform. With features like predictive maintenance and a centralized service management portal, the company improved service compliance, streamlined operations, and ensured better product quality, reinforcing its commitment to excellence in the food manufacturing industry.
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%
increase in service compliance & traceability
iSERV solution helped us transform our service management processes. By digitizing checklists and enabling real-time equipment monitoring, we improved our compliance, reduced downtime, and made our operations far more efficient.
– Director of Operations
– Director of Operations
Opportunity for Impact
Increase in service compliance & traceability
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%
Reduction in equipment downtime
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%
Increase in service efficiencies
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%
Key Challenges Faced
- Frequent machine breakdowns leading to high downtime
- Compliance and traceability issues impacting operational standards
- High rate of human error due to manual checklist management
Our Solution
ITHENA deployed a Smart Service solution– iSERV, that efficiently delivered end-to-end service platform for customers through:
Predictive Maintenance
Enabled real-time monitoring of equipment through digital checklists for inspection and maintenance
Knowledge Portal
Provided access to a knowledge portal for self-service troubleshooting of common errors
Service Portal
Introduced a service ticketing portal to define, schedule, complete, and report on services, reducing response time
Service Management
Deployed a back office service portal for technician, routing, and scheduling management
