Case Study
Enhancing Service Management for a Leading Electronic Products Manufacturer
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%
reduction in service cost
About the Client
A leading manufacturer of innovative electronic products and systems for the Army, Navy, and Air Force, dedicated to advancing defense technology with high-performance solutions. The company faced several operational challenges, including frequent equipment downtime due to obsolete parts, manual workflows, and high inventory costs. To overcome these issues, they partnered with ITHENA to implement the iSERV solution, which transformed their maintenance and service processes.
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%
reduction in service cost
ITHENA’s iSERV solution has revolutionized our service operations. The performance monitoring and predictive maintenance capabilities have drastically reduced downtime and service costs. With the ability to predict spare part consumption and streamline workflows, we’ve improved overall efficiency and lowered inventory costs. iSERV has truly optimized our service management and empowered us to stay ahead in a competitive market.
Director, Engineering
Director, Engineering
Opportunity for Impact
Reduction in service cost
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%
Decrease in equipment downtime
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%
Reduction in process time
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%
Key Challenges Faced
- Frequent equipment downtime caused by obsolete parts
- Dependence on manual workflows and Bills of Materials (BOMs)
- Costly and delayed equipment servicing
- Lack of predictive insights into spare part consumption, resulting in high inventory costs
Our Solution
ITHENA’s iSERV solution helped the client to address their challenges:
Performance Monitoring
Digitized workflows and BOMs, enabling real-time visibility into asset performance
Predictive Maintenance
Optimized spare parts inventory with digital logbooks, streamlined checklists, and predictive analytics
Service Management
Integrated ticketing and remote collaboration, enhanced by AR/VR capabilities, for seamless service support
Knowledge Portal
Delivered a robust content hub with training materials, how-to videos, and mechanics schematic
