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Faster spare parts fulfillment
About the Client
A global leader in packaging automation struggled with inefficient spare parts planning and order tracking, leading to increased downtime and revenue loss. Limited order visibility made predicting deliveries difficult. ITHENA implemented their B2B eCommerce solution with Epicor ERP integration, interactive 3D model views, real-time tracking, and automated BOM management. This streamlined the ordering process, improved operational efficiency, and reduced downtime. With enhanced tracking and faster fulfillment, the company achieved greater productivity and improved customer satisfaction.
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Faster spare parts fulfillment
Implementing ITHENA’s B2B eCommerce platform has transformed the spare parts buying experience for our customers. The 360-degree equipment view, combined with 3D spare parts visualization and BOM (Bill of Materials) integration, has streamlined the ordering process, making it simple and highly efficient. Seamless ERP integration with real-time insights has optimized our spare parts delivery processes, minimizing downtime and improving efficiency for our customers. Features like the Recommended Spare Parts List (RSPL) and Wish List management provide a predictive tool for better planning, eliminating last-minute scrambling. This B2B eCommerce solution has not only enhanced our customers’ experience but also unlocked new revenue opportunities for us to tap into new revenue streams with spare parts sales. It is indeed a true end-to-end eCommerce powerhouse!
Director, SCM
Director, SCM
Opportunity for Impact
Less equipment downtime
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Improvement in order tracking efficiency
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Faster spare parts fulfillment
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Key Challenges Faced
- Inefficient spare parts planning & ordering led to equipment downtime
- Limited access to order details delayed delivery predictions
- Lack of real-time tracking caused operational inefficiencies and fulfillment delays
Our Solution
To address the client’s challenges, ITHENA deployed their B2B eCommerce solution
Optimized Order Management
Integrated Epicor Kinetic ERP for seamless order processing and inventory control
Enhanced Spare Parts Selection
Enabled interactive 3D model views for accurate part identification
Real-Time Tracking & Insights
Provided live updates with specifications, availability, and pricing
Smart BOM Management
Automated recommendations for precise part selection and procurement
