Case Study
Optimizing Performance and Service Efficiency for a Global Automation Provider
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%
reduction in maintenance cost
About the Client
A global provider of automation and technology solutions for the food processing, meat, and packaging industries. Known for its commitment to innovation and operational excellence, the company faced challenges such as inefficient performance monitoring, limited remote support, and a disorganized ticketing system. By implementing ITHENA’s iSERV Smart Service Solution, the client transformed its service management processes, enhanced equipment performance, and empowered its workforce with advanced tools and capabilities.
0
%
reduction in maintenance cost
ITHENA’s iSERV solution has been a game-changer for us. The real-time performance monitoring, AI-powered maintenance, and enhanced service management have significantly improved our operational efficiency. Our team is now empowered with the right tools, and we’ve seen measurable improvements in equipment performance and customer satisfaction. We are now better equipped to meet the challenges of our industry.
– Vice President, Manufacturing Operations
– Vice President, Manufacturing Operations
Opportunity for Impact
Reduction in maintenance cost
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%
Rise in customer satisfaction
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%
Improvement in equipment performance
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%
Key Challenges Faced
- Lack of effective performance monitoring
- Insufficient remote support capabilities
- Limited workforce empowerment and efficiency
- Inefficient and disorganized ticketing system
Our Solution
ITHENA’s iSERV solution empowered the client with:
Performance Monitoring
Enabled real-time visibility into KPIs like OEE, MTTR, and MTBF to optimize operational performance
Preventive Maintenance
Enabled AI/ML-powered solution to automate data collection and schedule maintenance
Service Management
Integrated PLC and HMI connectivity for remote troubleshooting, support management, and simplified ticket creation, enhancing routing and overall ticket management efficiency
Knowledge Portal
Provided access to a knowledge portal for self-service troubleshooting of common errors
