Case Study
Enhancing Operational Efficiency and Asset Visibility for a Leading Biotechnology Company
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boost in operational efficiency
About the Client
A prominent biotechnology company focused on mRNA technology. It develops vaccines and treatments for diseases using advanced manufacturing to improve global health. To address challenges such as limited KPI visibility, lack of real-time equipment monitoring, and manual data reporting, the company implemented ITHENA’s iSERV Smart Service Solution. By integrating real-time performance monitoring, predictive maintenance, and a centralized knowledge portal, the company achieved significant improvements in operational efficiency, asset visibility, and downtime reduction.
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boost in operational efficiency
ITHENA’s iSERV solution has been a game-changer for our operations. The real-time monitoring and predictive capabilities have transformed how we manage our assets, driving efficiency and minimizing downtime. This partnership has elevated our ability to focus on innovation while ensuring our manufacturing processes run seamlessly.
Global Director, Manufacturing Strategy
Global Director, Manufacturing Strategy
Opportunity for Impact
Boost in operational efficiency
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Improvement in asset visibility
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Reduction in equipment downtime
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%
Key Challenges Faced
- Limited KPI visibility, delaying decision-making and hindering operational control
- Absence of real-time equipment monitoring
- Manual data collection and reporting
Our Solution
ITHENA’s Smart Service (iSERV) solution empowered the client by:
Performance Monitoring
Provided real-time KPI tracking, asset connectivity, and actionable insights through persona-based dashboards
Predictive Maintenance
Reduced downtime with digitized logbooks, automated inspections, and scheduled maintenance
Knowledge Portal
Offered a centralized content hub with training manuals, how-to videos, and compliance tools
