Case Study

Boosting Revenue and Reducing Downtime for a Leading Industrial Boiler Provider

0 %

growth in revenue

About the Client

A leading provider of industrial boiler solutions, specializing in boiler rentals, sales, and services. The company offers temporary and permanent boiler systems, including energy-efficient and low-emission models. To address challenges like the absence of real-time monitoring, inefficient task management, and the inability to predict equipment performance, the company implemented ITHENA’s iSERV Smart Service Solution. By leveraging advanced performance monitoring, predictive maintenance, and a centralized knowledge portal, the company significantly increased revenue, reduced downtime, and improved decision-making efficiency.
0 %

growth in revenue

ITHENA’s iSERV solution has transformed the way we manage and monitor our boiler systems. With real-time insights, predictive maintenance, and streamlined workflows, we’ve not only reduced unplanned downtime but also enhanced our service delivery, driving significant revenue growth. This solution has been instrumental in optimizing our operations and improving overall efficiency.

– Executive Vice President, Global Operations

Opportunity for Impact

Growth in revenue
0 %
Reduction in unplanned downtime
0 %
Faster decision-making
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Key Challenges Faced

  • Lack of a centralized platform for real-time data and alerts
  • Inefficient case management and task organization
  • Inability to forecast critical equipment KPIs

Our Solution

ITHENA’s Smart Service (iSERV) solution empowered the client by:

Performance Monitoring

Facilitated seamless asset connectivity, real-time KPI tracking, and proactive alerts

Predictive Maintenance

Digitized logbooks, automated inspections, and provided scheduled maintenance to minimize downtime

Service Management

Unified ticketing systems, optimized technician workflows, and incorporated AR/VR to support faster resolutions

Knowledge Portal

Delivered a centralized hub with training videos, regulatory tools, and self-service resources

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