Case Study

Enhancing Customer Experience for Auto Engineering Services Provider

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faster delivery of diagnostic software

About the Client

A global leader in innovative, efficient automotive diagnostic tools, advancing next-generation vehicle technologies. To address challenges such as delayed project timelines, evolving industry demands, and usability concerns with diagnostic software, they implemented ITHENA’s Modernization solutions. With modernized app development, cutting-edge design practices, and Agile methodologies, the company accelerated delivery timelines, enhanced operational efficiency, and improved customer satisfaction.
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faster delivery of diagnostic software

ITHENA’s expertise in diagnostic software modernization enabled us to meet aggressive timelines, exceed customer expectations, and deliver an exceptional user experience. Their advanced frameworks and agile practices have transformed our operations, driving efficiency and boosting profitability.

– Vice President, Product Development

Opportunity for Impact

Faster delivery of diagnostic software
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Boost in revenue
0 %
Increase in efficiency
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Key Challenges Faced

  • Difficulty in meeting high expectations of end-customers (OEMs and distributors) for new-age diagnostic software to keep pace with the evolving industry standards
  • Inability to meet aggressive project timelines that caused recurring project delays
  • Failed to deliver a modern user experience with poor integration of third-party diagnostic routines which hampered both usability and performance

Our Solution

ITHENA deployed advanced Modernization solutions including test service cockpit and dashboard designer console for vehicles.

App Modernization

Supported both web and mobile (MEAN, iOS, Android) platforms for building dashboards and running diagnostic tests across devices

Design Thinking Approach

Utilized modern UI/UX and cutting-edge design thinking practices

Dynamic Framework

Featured a robust development framework with complex dynamic components like a dashboard designer console and device management

Modern Practices

Utilized Agile Scrum, CI/CD, and DevOps best practices to ensure high-quality software development

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