Case Study
Optimizing Performance Monitoring and Equipment Efficiency for a Leading Compressed Air Solutions Provider
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Boost in Customer Satisfaction
About the Client
A leading provider of compressed air solutions, specializing in the development, design, operation, and maintenance of systems for industrial and high-technology applications. Facing challenges in KPI visibility, real-time equipment monitoring, and manual service processes, the client partnered with ITHENA to implement the iSERV solution. The outcome was digital performance monitoring, predictive maintenance, and centralized knowledge management, driving higher operational efficiency, reduced downtime, and improved asset visibility.
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Boost in Customer Satisfaction
ITHENA’s iSERV solution has transformed our operations by providing real-time visibility into equipment performance, enabling predictive maintenance, and streamlining our service processes. As a result, we’ve reduced downtime, improved asset efficiency, and can make faster, more informed decisions.
Chief Technology Officer
Chief Technology Officer
Opportunity for Impact
Increase in operational efficiency
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Enhancement in asset visibility
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Decrease in equipment downtime
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Key Challenges Faced
- Lack of clear KPI transparency, resulting in slower decisions and reduced operational oversight
- No capability for live monitoring of critical equipment
- Dependence on manual processes for data gathering and report preparation
Our Solution
ITHENA’s Smart Service (iSERV) solution empowered the client by:
Performance Monitoring
Enabled continuous visibility into KPIs, connected assets, and actionable insights via persona-specific dashboards
Predictive Maintenance
Minimized unplanned outages using digital logbooks, automated inspection workflows, and proactive maintenance scheduling
Knowledge Portal
Delivered a centralized content hub with access to training manuals, how-to videos, and compliance tools