Use Cases
Enhancing patient experience for a leading pathology lab
The client is one of the leading pathology labs in the US. They were facing challenges related to sharing of test reports on time with the patients owing to high volumes of tests being conducted.
ITHENA helped them develop a user-friendly application that enabled them to share the reports with the patients in real-time and eliminated the need for physical copies of reports. The app also helped patients in scheduling appointments with the lab thereby reducing the need for phone calls and improving customer experience.
38%
Increase in customer satisfaction
iMEX for surgical tray tracking at a renowned multi-specialty hospital
A well-known multi-specialty hospital was looking for a solution to track surgical trays and reduce manual intervention and automate inventory management of the trays and its critical components.
ITHENA’s IoT-based application, iMEX was deployed to automate the tracking and monitoring of the trays in real-time. This ensured that the necessary equipment was readily available whenever required and reduced the chances of misplacing the items, resulting in improved operational efficiency and cost savings.
23%
increase in cost savings
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