Improving Asset Monitoring and Uptime for a Leading Telecommunications Provider
A UAE telecommunications provider had no real-time equipment monitoring and relied on manual data processes. iSERV added live asset monitoring, predictive maintenance and a central knowledge portal.
- Client
- UAE telecommunications provider
- Industry
- Telecommunications
- Solution
- ITHENA Smart Service (iSERV)
- Scope
- Asset monitoring, predictive maintenance, knowledge portal
- Headline result
- 30% more equipment uptime
Three numbers the network assets moved.
Results after iSERV connected the client's equipment.
Lower maintenance costs
Predictive maintenance replaced costly reactive repairs.
More equipment uptime
Real-time monitoring caught equipment problems before they caused outages.
Improvement in asset visibility
Every monitored asset visible in one live view.
Meet the organization and understand the context behind the transformation.
A leading telecommunications provider in the UAE, offering mobile, broadband, fixed-line, and digital TV services. To address challenges such as lack of real-time equipment monitoring, manual data processes, and limited production performance visibility, the company adopted ITHENA’s iSERV Smart Service Solution. This implementation enabled seamless asset monitoring, predictive maintenance, and centralized knowledge management, significantly improving asset uptime, visibility, and maintenance efficiency.
ITHENA’s iSERV solution has revolutionized how we manage and monitor our assets. Real-time insights and predictive maintenance tools have optimized our operations, reduced costs, and ensured higher uptime. This partnership has been instrumental in delivering enhanced service reliability to our customers.
General Manager, Operations
Equipment health checked by hand.
There was no real-time monitoring, and collecting and analysing data took too long.
- Lack of real-time equipment monitoring
- Time-consuming manual processes for data collection and analysis
- Limited visibility into production performance
How ITHENA closed the gaps.
ITHENA’s Smart Service (iSERV) solution empowered the client by:
Performance Monitoring
Providing real-time asset connectivity and KPI tracking through persona-based dashboards
Predictive Maintenance
Deployed logbook digitization automated inspections, and streamlined work order management
Knowledge Portal
Delivered a centralized hub with how-to videos, training manuals, and self-service resources
Automated Data Collection
Replaced time-consuming manual data collection and analysis with live equipment and production data.
Every site, without the drive.
An illustrative iSERV view: tower, shelter and power signals monitored remotely, so most issues are fixed without a site visit.