Case Study
Improving Asset Monitoring and Uptime for a Leading Telecommunications Provider
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lower maintenance costs
About the Client
A leading telecommunications provider in the UAE, offering mobile, broadband, fixed-line, and digital TV services. To address challenges such as lack of real-time equipment monitoring, manual data processes, and limited production performance visibility, the company adopted ITHENA’s iSERV Smart Service Solution. This implementation enabled seamless asset monitoring, predictive maintenance, and centralized knowledge management, significantly improving asset uptime, visibility, and maintenance efficiency.
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lower maintenance costs
ITHENA’s iSERV solution has revolutionized how we manage and monitor our assets. Real-time insights and predictive maintenance tools have optimized our operations, reduced costs, and ensured higher uptime. This partnership has been instrumental in delivering enhanced service reliability to our customers.
General Manager, Operations
General Manager, Operations
Opportunity for Impact
Lower maintenance costs
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More equipment uptime
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Improvement in asset visibility
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Key Challenges Faced
- Lack of real-time equipment monitoring
- Time-consuming manual processes for data collection and analysis
- Limited visibility into production performance
Our Solution
ITHENA’s Smart Service (iSERV) solution empowered the client by:
Performance Monitoring
Providing real-time asset connectivity and KPI tracking through persona-based dashboards
Predictive Maintenance
Deployed logbook digitization automated inspections, and streamlined work order management
Knowledge Portal
Delivered a centralized hub with how-to videos, training manuals, and self-service resources
