Case Study
Optimizing Operational Efficiency and Reducing Costs for a Global Snack Food Leader
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rise in service response times
About the Client
A leading global snack food company, focused on producing a wide variety of savory products. It uses advanced manufacturing processes to ensure high-quality, consistent output. Faced with challenges like limited asset visibility, inefficient issue resolution, and lack of real-time performance insights, the company partnered with ITHENA to transform its operations with cutting-edge technology. Through the Smart Service (iSERV) solution, the company improved operational efficiency, enhanced service response times, and boosted overall performance while driving continuous process improvements and profitability.
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rise in service response times
ITHENA’s iSERV solution transformed the way we manage and monitor our operations. With real-time asset performance tracking, predictive maintenance, and a centralized service portal, we’ve significantly improved uptime and reduced service costs. The self-service knowledge portal has empowered our teams to resolve issues faster, enhancing productivity and boosting profitability. This partnership has been pivotal in driving operational excellence and delivering consistent quality to our customers.
-Director, Manufacturing
-Director, Manufacturing
Opportunity for Impact
Rise in service response times
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Boost in sales revenue
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Increase in operational performance
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Key Challenges Faced
- Lack of real-time asset performance tracking
- Limited remote access and visibility into assets and products
- Absence of a centralized service portal for ticketing, fast issue resolution, and tracking
Our Solution
ITHENA’s Smart Service (iSERV) solution enabled the client with:
Performance Monitoring
Enabled real-time asset performance monitoring using persona-based dashboards and visual reports to identify trends and prevent downtime
Predictive Maintenance
Leveraged AI-driven tools for remote monitoring, customizable scheduling, and automated alerts to improve uptime and profitability
Service Management
Streamlined the logging and resolution of issues while integrating performance monitoring modules to automate ticket creation
Knowledge Portal
Enabled self-service through how-to videos, manuals, and AR/VR guides for instant repairs, reducing service costs
