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improvement in asset visibility
About the Client
A prominent craft brewery specializing in producing high-quality beers through advanced brewing techniques and sustainable manufacturing practices. Committed to innovation and operational efficiency, the brewery faced challenges in remote monitoring, real-time decision-making, and effective team collaboration. By implementing ITHENA’s iSERV Smart Service Solution, the brewery achieved seamless asset connectivity, enhanced maintenance processes, and a unified platform for team operations. This transformation improved operational efficiency, maximized equipment reliability, and accelerated decision-making, ensuring consistent quality and sustainability in their production.
0
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improvement in asset visibility
ITHENA’s iSERV Smart Service Solution has transformed the way we manage our brewing operations. From real-time performance monitoring to predictive maintenance, the platform has significantly improved our efficiency and equipment reliability. The centralized knowledge portal and AR/VR support have empowered our teams to resolve issues faster and make informed decisions, ensuring consistent quality in our products. This collaboration has been a game-changer for our brewery.
-General Manager, Operations
-General Manager, Operations
Opportunity for Impact
Improvement in asset visibility
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Reduction in unplanned downtime
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Faster decision-making
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Key Challenges Faced
- Absence of remote monitoring hindered effective system performance tracking and continuous improvement
- Lack of a unified platform for real-time insights and alerts limited proactive maintenance and decision-making
- Disorganized case logging and task management slowed internal team response times
Our Solution
ITHENA’s Smart Service (iSERV) solution empowered the client by:
Performance Monitoring
Enabled seamless asset connectivity, real-time KPI tracking, and proactive alerts through persona-based dashboards for informed decision-making
Predictive Maintenance
Digitized logbooks, automated inspections, and streamlined work order management with scheduled maintenance to maximize uptime and reliability
Service Management
Integrated a unified ticketing system, optimizing technician allocation, and utilizing AR/VR for remote collaboration, accelerating issue resolution
Knowledge Portal
Provided a centralized hub with how-to videos, training manuals, and self-service resources to improve efficiency and empower teams
