Optimizing Operations and Reliability for a Leading Craft Brewery
A craft brewery had no remote monitoring, no single view of alerts and disorganised case logging. iSERV connected its assets and added predictive maintenance, service management and a knowledge portal.
- Client
- Craft brewery
- Industry
- Food and beverage (brewing)
- Solution
- ITHENA Smart Service (iSERV)
- Scope
- Performance monitoring, predictive maintenance, service management, knowledge portal
- Headline result
- 30% less unplanned downtime
Three numbers the brewery moved.
Results after iSERV connected the brewery's equipment.
Improvement in asset visibility
Connected assets gave the team one live view of brewing equipment.
Reduction in unplanned downtime
Predictive maintenance caught equipment problems before they stopped production.
Faster decision-making
Real-time alerts and organised cases sped up the team's response.
Meet the organization and understand the context behind the transformation.
A prominent craft brewery specializing in producing high-quality beers through advanced brewing techniques and sustainable manufacturing practices. Committed to innovation and operational efficiency, the brewery faced challenges in remote monitoring, real-time decision-making, and effective team collaboration. By implementing ITHENA’s iSERV Smart Service Solution, the brewery achieved seamless asset connectivity, enhanced maintenance processes, and a unified platform for team operations. This transformation improved operational efficiency, maximized equipment reliability, and accelerated decision-making, ensuring consistent quality and sustainability in their production.
ITHENA's iSERV Smart Service Solution has transformed the way we manage our brewing operations. From real-time performance monitoring to predictive maintenance, the platform has significantly improved our efficiency and equipment reliability. The centralized knowledge portal and AR/VR support have empowered our teams to resolve issues faster and make informed decisions, ensuring consistent quality in our products. This collaboration has been a game-changer for our brewery.
-General Manager, Operations
Brewing equipment nobody could watch remotely.
Without remote monitoring or central alerts, maintenance was reactive and cases got lost.
- Absence of remote monitoring hindered effective system performance tracking and continuous improvement
- Lack of a unified platform for real-time insights and alerts limited proactive maintenance and decision-making
- Disorganized case logging and task management slowed internal team response times
How ITHENA closed the gaps.
ITHENA’s Smart Service (iSERV) solution empowered the client by:
Performance Monitoring
Enabled seamless asset connectivity, real-time KPI tracking, and proactive alerts through persona-based dashboards for informed decision-making
Predictive Maintenance
Digitized logbooks, automated inspections, and streamlined work order management with scheduled maintenance to maximize uptime and reliability
Service Management
Integrated a unified ticketing system, optimizing technician allocation, and utilizing AR/VR for remote collaboration, accelerating issue resolution
Knowledge Portal
Provided a centralized hub with how-to videos, training manuals, and self-service resources to improve efficiency and empower teams
The brewhouse, watched around the clock.
An illustrative iSERV view: fermentation and glycol signals monitored live, with alerts turned into cases before a batch is at risk.