Case Study
Improving Training and Efficiency for a Leading Packaging Manufacturer with iSERV
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About the Client
A leading manufacturer of automated packaging equipment, offering innovative solutions for industries such as food, beverage, and pharmaceuticals. The company faced challenges related to time-consuming customer issue resolution, inefficient training processes, and over-reliance on traditional paper documentation. By adopting ITHENA’s iSERV Smart Service Solution, the client modernized their operations with AR-guided training, centralized documentation, and streamlined progress tracking, resulting in improved efficiency, productivity, and cost savings.
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The efforts put in by the team have been commendable. ITHENA has been able to bring value to our organization with the creation of these training modules and by integrating AR-guided instruction feature, without compromising on the details.
– Associate at Triangle
– Associate at Triangle
Opportunity for Impact
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Key Challenges Faced
- High number of hours spent resolving customer issues
- Excessive time and effort in assigning dedicated trainers for each training module
- Over-reliance on paper documentation for training materials
- Lack of AR-guided training modules for executing multiple machine procedures
Our Solution
ITHENA’s iSERV solution provided the client with:
Service Support
Delivered AR-guided training modules with step-by-step instructions
Training Flexibility
Provided multiple iterations for each training module
Knowledge Portal
Developed a centralized documentation system for easy access
Progress Tracking
Enabled simple progress tracking for each training module
