Improving Training and Efficiency for a Leading Packaging Manufacturer with iSERV
An automated packaging equipment manufacturer spent hours resolving customer issues and assigned trainers to every module. iSERV replaced paper documents with AR-guided training, a knowledge portal and progress tracking.
- Client
- Automated packaging equipment manufacturer
- Industry
- Packaging machinery
- Solution
- ITHENA Smart Service (iSERV)
- Scope
- AR-guided training, knowledge portal, progress tracking
- Headline result
- 40% faster time to resolution
Three numbers training and support moved.
Results after training moved from paper to AR-guided modules.
Decrease in time to resolution
AR-guided procedures helped technicians fix customer issues sooner.
Increase in productivity
Self-paced modules freed trainers from running every session.
Decline in total cost of ownership
Less trainer time and paper lowered the total cost of ownership.
Meet the organization and understand the context behind the transformation.
A leading manufacturer of automated packaging equipment, offering innovative solutions for industries such as food, beverage, and pharmaceuticals. The company faced challenges related to time-consuming customer issue resolution, inefficient training processes, and over-reliance on traditional paper documentation. By adopting ITHENA’s iSERV Smart Service Solution, the client modernized their operations with AR-guided training, centralized documentation, and streamlined progress tracking, resulting in improved efficiency, productivity, and cost savings.
The efforts put in by the team have been commendable. ITHENA has been able to bring value to our organization with the creation of these training modules and by integrating AR-guided instruction feature, without compromising on the details.
– Associate at Triangle
A trainer for every module.
Training relied on paper and dedicated trainers, and customer issues took hours to resolve.
- High number of hours spent resolving customer issues
- Excessive time and effort in assigning dedicated trainers for each training module
- Over-reliance on paper documentation for training materials
- Lack of AR-guided training modules for executing multiple machine procedures
How ITHENA closed the gaps.
ITHENA’s iSERV solution provided the client with:
Service Support
Delivered AR-guided training modules with step-by-step instructions
Training Flexibility
Provided multiple iterations for each training module
Knowledge Portal
Developed a centralized documentation system for easy access
Progress Tracking
Enabled simple progress tracking for each training module
Training on the machine, not in a binder.
An illustrative iSERV view: AR module completions climb as time to resolve customer issues and trainer hours fall.