0
%
growth in sales revenue
About the Client
A leading manufacturer of pouching, cartoning, shrink wrapping, and packing materials for the food, beverage, personal care, pharmaceutical, chemical, and tobacco industries. To enhance operational efficiency and address challenges with asset visibility and performance monitoring, they partnered with ITHENA to implement the iSERV Smart Service solution. This comprehensive solution provided real-time performance dashboards, predictive maintenance capabilities, and a streamlined service management process, resulting in improved equipment uptime and increased operational performance.
0
%
growth in sales revenue
iSERV transformed our approach to asset management by providing real-time visibility and predictive maintenance capabilities. The platform enabled us to quickly address issues through its streamlined service management, significantly reducing downtime. With enhanced performance monitoring, we achieved greater operational efficiency and improved our overall productivity.
-Operations Manager
-Operations Manager
Opportunity for Impact
Growth in sales revenue
0
%
Increase in service response times
0
%
Increase in operational performance
0
%
Key Challenges Faced
- Lack of real-time performance monitoring of assets
- Unavailability of remote access and limited visibility into assets and products hindered improved implementation plans
- Absence of a unified servicing portal for ticketing, prompt query resolution, and tracking
Our Solution
ITHENA implemented iSERV, Smart Service solution with features like:
Performance Monitoring Dashboards
Measure asset performance with real-time dashboards and infographics for actionable insights and trends to prevent failures and downtime
Predictive Maintenance
Leverage AI-powered tools for remote monitoring and self-servicing, such as custom scheduling forms, alerts, and alarms, to enhance uptime and revenue
Service Management
Streamlined process for logging and resolving issues while integrating performance monitoring modules to automate ticket creation
Knowledge Portal
Enabled prompt self-servicing with on-the-go knowledge assets like how-to-videos, manuals, and AR/VR guided instant repairs to save service costs
