Case Study
Cutting Production Time from 10 to 8 Hours for a Leading Food Processing and Packaging Company
0
hrs
saved per operator per shift
About the Client
A global provider of ready-to-eat food packaging solutions and recipe formulation for renowned food brands and defense organizations. To address challenges related to limited real-time visibility, manual data handling, and inconsistent performance tracking, the company partnered with ITHENA to implement the iSERV Smart Service Solution. This innovative platform delivered real-time operational insights, standardized performance monitoring, and predictive maintenance capabilities. As a result, the client reduced production time, improved decision-making, and increased operational profitability, achieving significant time and cost savings across its facilities.
0
hrs
saved per operator per shift
Before iSERV, we were relying on end-of-shift data, manual processes, and delayed reporting that slowed down our ability to respond. With ITHENA’s Smart Service Solution, we gained real-time visibility across the plant, standardized our KPIs, and automated performance tracking. iSERV helped us cut production time from 10 to 8 hours, streamline operations, and achieve significant cost savings.
– Plant Head
– Plant Head
Opportunity for Impact
Plant-wide for real-time view
0
Screens
Saved per operator per shift
0
hrs
Annual savings per plant
0
K USD
Key Challenges Faced
- Lack of real-time data validation, limited to end-of-shift or day checks
- Delayed access to historical data, only available at the end of the month
- Absence of standardized KPIs, leading to inconsistent performance tracking
- Reliance on manual processes, leading to inefficiencies and increased risk of errors
- Inability to resolve issues in real time or leverage predictive insights
- Manual data consolidation requiring several hours each week
Our Solution
ITHENA implemented iSERV, Smart Service solution enabling the customer to be proactive in visualization and eventually tracking the performance of their assets:
Real-Time Data Validation
Implemented data validation in real-time to ensure accurate, timely information for quicker decision-making
Quick Access to Historic Data
Enabled access to historic data within an hour for quicker insights
Performance Monitoring
Standardized KPIs and made them available across all teams for consistent tracking and visibility
Proactive alerts
Deployed alarm-based exception management routines to detect and resolve anomalies in real time
