Case Study
Boosting Efficiency with B2B eCommerce and Asset Performance Management
0
%
increase in revenue from parts sales
About the Client
The largest U.S. bakery equipment manufacturer focused on enhancing its manufacturing processes through innovation and technology. To address challenges like unexpected downtime, delays in parts orders, and inefficient inventory management, they implemented ITHENA’s iSERV Smart Service Solution. With real-time asset monitoring, automated parts ordering, and seamless ERP integration, the company improved efficiency, boosted profitability, and elevated customer satisfaction.
0
%
increase in revenue from parts sales
B2B eCommerce and iSERV empowered us to predict equipment issues, improve operational efficiency, and significantly reduce downtime, positively impacting our bottom line. The platform enhanced our customers’ ability to visualize and select spare parts through a comprehensive 360-degree view, detailed specifications, and real-time information availability. As a result, B2B eCommerce and iSERV streamlined ordering process, leading to increased revenue and happier customers.
-Director, Engineering
-Director, Engineering
Opportunity for Impact
0
%
Increase in revenue from parts sales
0
%
Boost in machine uptime
0
%
Increase in customer satisfaction
Key Challenges Faced
- Lack of real-time asset visibility caused unexpected downtime and failures
- Inaccessibility to critical maintenance parts lists, causing delayed response times
- Inefficient spare parts planning and ordering processes resulted in increased equipment downtime and revenue loss
- Limited access to order details, hindered the ability to predict deliveries
- Inadequate service assistance, reduced end-customer satisfaction, and diminished brand loyalty
Our Solution
ITHENA implemented B2B eCommerce and iSERV solution featuring:
End-to-end E-commerce
A seamless ordering process for machinery and spare parts, featuring 3D/2D equipment model views and a tracking system accessible through a web application
Performance Monitoring
Enabled real-time monitoring of equipment parameters, aiding performance monitoring and predictive maintenance
System Integration
Connectivity with Microsoft Dynamics 365 and all leading finance ERP modules to manage inventory, orders, and bills of materials (BOM)
BOM Visualization
Enabled 360 degree exploded view and selection of both orderable and non orderable spare parts, along with detailed prices, specifications, availability, locations, and images
