Unified agentic intelligence that handles customer calls, schedules appointments, troubleshoots equipment, and proactively follows up — all connected to your equipment data, service records, and parts inventory.
Your AI agents pull real-time context from across your entire OEM ecosystem — equipment history, service records, parts inventory, warranty data, schedules, and reports — delivering informed, accurate answers on every interaction.
⬡ Agentic Knowledge Hub
Connected data sources powering every AI agent decision
Two classes of AI agents working in concert — one handles incoming customer needs, the other proactively reaches out to keep service operations running smoothly.
↙ Inbound Agents
First-Line Customer Support
AI agents that answer incoming customer calls and chats with deep equipment knowledge — resolving issues at first contact without human escalation.
📞
First-Level Call Support
Handles incoming customer calls with contextual equipment knowledge, resolving common issues instantly.
🔍
Troubleshooting & Triage
Guides callers through diagnostic steps, accesses fault codes and manuals, and routes complex issues to specialists.
📅
Appointment Scheduling
Books service visits by checking technician availability, customer location, and parts readiness in real time.
📦
Inventory & Status Lookups
Instantly checks parts availability, order status, warranty coverage, and provides real-time updates to callers.
↗ Outbound Agents
Proactive Service Operations
AI agents that proactively reach out — confirming appointments, following up on service, and driving preventive maintenance before issues arise.
✅
Appointment Confirmations
Automatically calls or messages customers to confirm upcoming service appointments, reducing no-shows by up to 40%.
🔄
Post-Service Follow-Ups
Reaches out after service calls to confirm resolution, gather satisfaction feedback, and flag unresolved issues for re-dispatch.
🛠️
Preventive Maintenance Reminders
Proactively contacts customers when equipment is due for scheduled maintenance based on usage data and OEM intervals.
📣
Recall & Safety Notifications
Systematically contacts all affected equipment owners during recalls or safety bulletins, ensuring compliance and customer safety.
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