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ITHENA & CED: Powering AI-Driven Smart Service and Predictive Operations for OEMs
Ithena + CED
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ITHENA has partnered with CED, a leading electrical and automation distributor supporting OEMs with connected asset infrastructure and industrial solutions, to enable intelligent aftermarket services and predictive operational visibility. CED’s field connectivity and industrial distribution expertise, combined with ITHENA’s AI-enabled digital platforms including iSERV, B2B eCommerce, and iGEMBA, deliver a unified ecosystem for smart service execution. Together, we help OEMs move beyond reactive maintenance toward predictive operations, modernize service delivery, and unlock measurable business value through persona-based, AI-powered applications built on connected assets, real-time analytics, and modern digital architectures.

From Connected Equipment to Intelligent Service Outcomes

Accelerating OEM Aftermarket Transformation
The ITHENA–ES&E partnership combines world class automation and power distribution expertise with AI-enabled software platforms, helping OEMs move quickly from concept to deployment while reducing downtime, improving safety, and maximizing customer value.
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AI-Powered Smart Aftermarket Services

ITHENA’s iSERV platform unifies asset connectivity, performance monitoring, preventive maintenance, service management, ticketing, and knowledge portals into a single smart service application. OEMs gain proactive alerts, predictive maintenance, real-time dashboards, and actionable insights that transform aftermarket operations into a strategic growth engine.

Role-Based Visibility Across Assets and Operations

Powered by ITHENA’s platforms including iSERV, B2B eCommerce, iGEMBA, and advanced analytics, OEMs gain persona-based visibility into equipment health, service performance, OEE, and operational KPIs, enabling faster resolution and data-driven decisions across field and factory environments.

Digital Service Execution and Customer Self-Service

Integrated case management, technician scheduling, automated inspections, and customer portals enable seamless service delivery. Operators and technicians collaborate through mobile and web applications, while OEM service teams connect, visualize, and act on customer issues within defined SLAs.

Unified Intelligence from Field Assets to Shop Floor

By combining connected field assets with digital Gemba workflows through iSERV and iGEMBA, organizations monitor performance in real time, digitize KPI management, and identify operational gaps, enabling proactive actions and continuous improvement.

Driving Availability, Revenue, and Service Excellence with CED & ITHENA

Enabling Intelligent Aftermarket Performance
The CED–ITHENA partnership unites connected assets, AI-driven service platforms, and digital shop floor intelligence into a single ecosystem, helping OEMs improve equipment availability, strengthen customer relationships, and turn aftermarket services into a sustainable growth engine.

Unified Aftermarket Platform for OEM Growth

Instead of assembling fragmented tools, OEMs deploy a complete aftermarket ecosystem covering predictive maintenance, ticketing, spare parts eCommerce, and shop floor engagement through ITHENA’s packaged solutions.

Real-Time Monitoring and Increased Fleet Availability

OEMs gain predictive alarms, machine uptime analytics, and live performance dashboards that help prevent failures, reduce downtime, and increase the availability of customer fleets.

Scalable Digital Operations

Modular, cloud-ready platforms support preventive maintenance, spare parts ordering, and KPI digitization, enabling OEMs to scale service capabilities across customers and geographies.

AI-Driven Service Intelligence

ITHENA’s AI-enabled platforms transform operational data into actionable insights, supporting smarter decisions, predictive service models, and continuous optimization.

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