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ITHENA & ES&E: AI-Powered Aftermarket Transformation for OEMs
Ithena + ES&E
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ITHENA has partnered with Electric Supply & Equipment (ES&E), a premier industrial electrical distributor specializing in industrial automation and smart manufacturing, to help OEMs modernize service operations, manage customer infrastructure assets, and accelerate aftermarket-led growth. ES&E brings deep expertise in advanced automation, power distribution, and manufacturing support, focused on minimizing downtime, ensuring safety, and optimizing operational efficiency. Combined with ITHENA’s AI-enabled digital platforms, this partnership delivers a practical, scalable pathway for OEMs to deploy connected service models, improve customer engagement, and achieve faster time to market. Together, ITHENA and ES&E provide OEMs with a packaged, outcome-driven aftermarket ecosystem, eliminating fragmented tools while enabling AI-ready operations and best-in-class service experiences for end customers.

Where Automation Distribution Meets Digital Aftermarket Execution

Accelerating OEM Aftermarket Transformation
The ITHENA–ES&E partnership combines world class automation and power distribution expertise with AI-enabled software platforms, helping OEMs move quickly from concept to deployment while reducing downtime, improving safety, and maximizing customer value.
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Best-in-Class Aftermarket & Service Platform

ITHENA’s smart service solution, iSERV, unifies asset performance monitoring, preventive maintenance, service management and ticketing, knowledge portal, and AI-driven insights into a single, best-of-breed platform.

Integrated B2B eCommerce for OEM Aftermarket

ITHENA’s B2B eCommerce platform enables OEMs to offer spare parts, comprehensive 360° parts visibility, and 24/7 support through a seamless online experience, supporting recurring revenue while improving customer convenience and responsiveness.

Infrastructure Asset Enablement & Engineering Support

ES&E complements ITHENA’s platforms with automation and power distribution expertise, technical training, machine safety assessments, and 24/7 emergency technical support, helping OEMs and their customers keep critical infrastructure reliable, compliant, and service-ready.

Unified Visibility Across Assets, Service & Shopfloor Operations

By integrating asset and shopfloor data with ITHENA’s platforms, including iSERV and iGEMBA, OEMs gain real-time visibility into asset health, service performance, and operational KPIs. Digital Gemba walks and connected service workflows enable proactive maintenance, faster issue resolution, and continuous improvement.

From Uptime to Revenue: Turning Service into a Growth Engine

Powering Intelligent Infrastructure & Aftermarket Growth
By uniting ES&E’s capabilities with ITHENA’s AI-driven software platforms, the partnership empowers OEMs to manage customer assets, reduce downtime, and turn aftermarket services into a scalable, long-term growth engine.

End-to-End Aftermarket Value Creation

From infrastructure asset enablement and engineering support to AI-powered service platforms, the partnership delivers an end-to-end aftermarket solution that accelerates execution and delivers measurable business outcomes.

Faster Time to Market

ITHENA’s configurable platforms, combined with ES&E’s distribution and technical expertise, enable rapid rollout of aftermarket capabilities, without the complexity of stitching together multiple point solutions.

Stronger Customer Engagement Through Connected Services

OEMs can deepen customer relationships through preventive maintenance programs, integrated service workflows, and shopfloor engagement tools such as digital Gemba walks, creating a more responsive and collaborative service experience.

AI-Enabled, Future-Ready Operations

ITHENA’s AI-enabled platforms ensure OEMs are ready for predictive service, intelligent insights, and continuous optimization, future-proofing aftermarket operations as manufacturing and customer expectations evolve.

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