Driving Operational Excellence For a Leading Packaging Manufacturer
A pouching, cartoning and shrink wrapping machinery maker had no real-time asset monitoring, no remote access and no service portal. iSERV added performance dashboards, predictive maintenance, service management and a knowledge portal.
- Client
- Pouching, cartoning and shrink wrapping machinery manufacturer
- Industry
- Packaging machinery
- Solution
- ITHENA Smart Service (iSERV)
- Scope
- Performance dashboards, predictive maintenance, service management, knowledge portal
- Headline result
- 30% higher operational performance
Three numbers the service business moved.
Results after iSERV connected the client's installed machines.
Growth in sales revenue
Better uptime and support helped grow sales revenue.
Increase in service response times
A unified service portal improved how quickly the team handled requests.
Increase in operational performance
Live dashboards and predictive maintenance kept machines performing.
Meet the organization and understand the context behind the transformation.
A leading manufacturer of pouching, cartoning, shrink wrapping, and packing materials for the food, beverage, personal care, pharmaceutical, chemical, and tobacco industries. To enhance operational efficiency and address challenges with asset visibility and performance monitoring, they partnered with ITHENA to implement the iSERV Smart Service solution. This comprehensive solution provided real-time performance dashboards, predictive maintenance capabilities, and a streamlined service management process, resulting in improved equipment uptime and increased operational performance.
iSERV transformed our approach to asset management by providing real-time visibility and predictive maintenance capabilities. The platform enabled us to quickly address issues through its streamlined service management, significantly reducing downtime. With enhanced performance monitoring, we achieved greater operational efficiency and improved our overall productivity.
-Operations Manager
Assets out of sight.
There was no real-time monitoring, no remote access and no single service portal.
- Lack of real-time performance monitoring of assets
- Unavailability of remote access and limited visibility into assets and products hindered improved implementation plans
- Absence of a unified servicing portal for ticketing, prompt query resolution, and tracking
How ITHENA closed the gaps.
ITHENA implemented iSERV, Smart Service solution with features like:
Performance Monitoring Dashboards
Measure asset performance with real-time dashboards and infographics for actionable insights and trends to prevent failures and downtime
Predictive Maintenance
Leverage AI-powered tools for remote monitoring and self-servicing, such as custom scheduling forms, alerts, and alarms, to enhance uptime and revenue
Service Management
Streamlined process for logging and resolving issues while integrating performance monitoring modules to automate ticket creation
Knowledge Portal
Enabled prompt self-servicing with on-the-go knowledge assets like how-to-videos, manuals, and AR/VR guided instant repairs to save service costs
Every machine you sold, visible.
An illustrative iSERV view: installed pouching and cartoning machines monitored remotely, with tickets in one portal.