Driving Growth and Performance in the EV Charging Market with iSEC
A U.S. turnkey EV charging provider found faults at remote stations late, could not monitor capacity and had billing gaps. iSEC gave it one platform for remote monitoring, flexible charging options and performance tracking.
- Client
- U.S. turnkey EV charging solutions provider
- Industry
- EV charging and energy
- Solution
- ITHENA Smart EV Charging (iSEC)
- Scope
- Remote monitoring, charging options, billing, performance monitoring
- Headline result
- 1,000+ chargers deployed
Three numbers the charging network moved.
Results after the client's network moved onto iSEC.
Rapid deployment of EV chargers
A one-stop platform supported rollout of more than 1,000 chargers.
Faster charging insights
Remote monitoring surfaced charger performance and errors in near real time.
EV users expanded
More reliable charging and flexible options grew the user base.
Meet the organization and understand the context behind the transformation.
A leading provider of turnkey solutions for designing, installing, and managing EV charging systems in the United States. Focused on advancing sustainable transportation infrastructure, the client specializes in delivering innovative, reliable, and scalable EV charging solutions. To overcome operational challenges such as delayed issue resolution, limited monitoring capabilities, and billing inefficiencies, the company adopted ITHENA’s iSEC platform. With real-time performance insights, robust remote management tools, and diverse charging options, the client improved operational efficiency, expanded its user base, and delivered a superior charging experience.
iSEC revolutionized how we manage our EV charging infrastructure. With real-time performance insights, seamless remote monitoring, and AI-driven analytics, we significantly reduced downtime and enhanced operational efficiency. The platform's diverse charging options and secure payment gateways not only optimized our revenue but also elevated the charging experience for our growing user base.
– Operations Manager
Faults found too late, bills that did not add up.
Remote stations were not monitored in real time, and billing and tracking left gaps.
- Lack of real-time monitoring led to delays in detecting and diagnosing errors at remote EV charging stations
- Limited charger capacity and inability to monitor station performance hindered operational efficiency
- Inadequate billing systems and tracking mechanisms resulted in financial discrepancies and operational risks
How ITHENA closed the gaps.
ITHENA implemented iSEC, a smart EV charging platform, to enhance the service experience for its end customers.
One-stop Solution
Launched iSEC, a Charging Station Management System (CSMS) in both web and app formats, within 4 weeks, with end-to-end customer support
Remote Monitoring
Installed specific 7.4 kW chargers on vans and UTVs (utility terrain vehicles) enabling modern mobile charging
Diverse Charging Options
Offered a wide range of EV chargers like 7.4 kW, 60 kW, 120 kW, & 400 kW, able to charge up to ten vehicles at once with a single Level 2 AC charger
Performance Monitoring
Provided real-time monitoring with actionable insights and remote management to reduce downtime, address performance issues, and ensure a consistent user experience
Every charger, watched.
An illustrative iSEC view: charger faults flagged remotely, sessions billed automatically and usage reported to site hosts.