Enhancing Customer Experience for Auto Engineering Services Provider
An automotive diagnostic tools leader was missing delivery dates and struggling to give OEMs a modern diagnostic software experience. ITHENA modernised its web and mobile apps with a dashboard designer console and Agile delivery.
- Client
- Global automotive diagnostic tools provider
- Industry
- Automotive engineering services
- Solution
- ITHENA application modernisation
- Scope
- Web and mobile apps, test service cockpit, dashboard designer, Agile and CI/CD
- Headline result
- 5x faster software delivery
Three numbers the software team moved.
Results after the diagnostic software was modernised.
Faster delivery of diagnostic software
Agile Scrum, CI/CD and DevOps practices shortened release cycles.
Boost in revenue
A modern diagnostic experience helped the client win and keep OEM and distributor business.
Increase in efficiency
A reusable framework with dynamic components cut rework across web and mobile.
Meet the organization and understand the context behind the transformation.
A global leader in innovative, efficient automotive diagnostic tools, advancing next-generation vehicle technologies. To address challenges such as delayed project timelines, evolving industry demands, and usability concerns with diagnostic software, they implemented ITHENA's Modernization solutions. With modernized app development, cutting-edge design practices, and Agile methodologies, the company accelerated delivery timelines, enhanced operational efficiency, and improved customer satisfaction.
ITHENA's expertise in diagnostic software modernization enabled us to meet aggressive timelines, exceed customer expectations, and deliver an exceptional user experience. Their advanced frameworks and agile practices have transformed our operations, driving efficiency and boosting profitability.
– Vice President, Product Development
Deadlines slipping, users unhappy.
Diagnostic software fell behind industry standards and third-party routines made it hard to use.
- Difficulty in meeting high expectations of end-customers (OEMs and distributors) for new-age diagnostic software to keep pace with the evolving industry standards
- Inability to meet aggressive project timelines that caused recurring project delays
- Failed to deliver a modern user experience with poor integration of third-party diagnostic routines which hampered both usability and performance
How ITHENA closed the gaps.
ITHENA deployed advanced Modernization solutions including test service cockpit and dashboard designer console for vehicles.
App Modernization
Supported both web and mobile (MEAN, iOS, Android) platforms for building dashboards and running diagnostic tests across devices
Design Thinking Approach
Utilized modern UI/UX and cutting-edge design thinking practices
Dynamic Framework
Featured a robust development framework with complex dynamic components like a dashboard designer console and device management
Modern Practices
Utilized Agile Scrum, CI/CD, and DevOps best practices to ensure high-quality software development