Driving Impact by Creating an Accessible, User-First Website for a State Child Support Agency
A state child support agency ran a public website that was hard to navigate, not responsive and not compliant with WCAG. ITHENA redesigned the site, rebuilt it to accessibility standards and moved content onto a modern CMS.
- Client
- State child support agency
- Industry
- Government and public sector
- Solution
- ITHENA web modernisation with WCAG and ARIA compliance
- Scope
- Redesign, responsive build, accessibility remediation, CMS integration
- Headline result
- AAA accessibility score doubled
Three numbers the website moved.
Results after the site was rebuilt for accessibility and a modern CMS.
Increase in AAA accessibility score
Design and code updated to WCAG standards, with ARIA support for assistive technology.
Rise in overall website traffic
Clearer menus and categories helped more people find guidelines, reports and newsletters.
Enhanced user experience
A responsive layout gave mobile visitors the same experience as desktop users.
Meet the organization and understand the context behind the transformation.
The agency is an official government entity responsible for child support enforcement. Its public-facing website offers resources such as guidelines, newsletters, and reports. To improve the accessibility and user experience of its website, the agency sought innovative solutions to address challenges such as poor navigation, lack of responsive design, and non-compliance with accessibility standards. By partnering with ITHENA, the agency transformed its digital platform, enabling seamless navigation, enhanced accessibility, and streamlined content management, ultimately improving user satisfaction and engagement.
The transformation of our website has been a game-changer. The new design has made it more user-friendly, accessible, and responsive across web and mobile devices. The improved navigation and enhanced content management system allow users to find critical information with ease, ensuring that users receive the support they need at all times. This partnership has been instrumental in achieving our mission of supporting families efficiently and effectively, enabling us to better serve our community with a modern, intuitive, and fully accessible digital experience.
Chief Technology Officer
A public site not everyone could use.
Navigation was confusing, mobile support was missing and the site did not meet WCAG standards.
- Outdated Design & Navigation – The site lacked an intuitive structure, making it difficult for users to find critical information
- Non-Compliance with Accessibility Standards – The platform did not meet WCAG accessibility standards, limiting user access
- Limited Mobile Compatibility – The absence of responsive design restricted usability across mobile devices
- Inefficient Content Management – Outdated infrastructure made updates cumbersome, leading to inconsistent information
How ITHENA closed the gaps.
ITHENA’s web modernization solution empowered the client with
Modernized Website
Redesigned the website with intuitive menus, clear categories, and improved navigation for easier content access
Responsive Web Design
Optimized for all devices, ensuring a consistent & user-friendly experience
Accessibility Compliance
Updated the design and code to meet WCAG standards, enhancing accessibility for all users
Advanced CMS Integration
Seamless content management with unified updates and integration across systems and departmental sites
Consolidated Documents
Centralized official documents on the website for improved accessibility and easier updates