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Case Study

Enabling Real-Time Process Intelligence and Operational Efficiency with Aether for a Global Chemical Industry Leader

A global chemical leader making polymers, chemicals and fuels could not detect equipment anomalies early and depended on delayed, siloed reports. Aether unified sensor data with predictive anomaly detection, real-time KPIs and GenAI recommendations.

Engagement at a glance
Client
Global chemical, polymer and fuels manufacturer
Industry
Chemicals and process industry
Solution
ITHENA Aether AI Platform
Scope
Sensor data integration, conversational access, predictive anomaly detection, GenAI recommendations
Headline result
22% less unplanned downtime
Opportunity for impact

Three numbers the plants moved.

Results after Aether unified sensor data across plants.

22%

Reduction in unplanned downtime

Predictive maintenance caught failures before they stopped production.

18%

Improvement in anomaly detection

AI models flagged equipment anomalies earlier.

15%

Boost in plant productivity

Real-time KPIs and recommendations improved plant output.

About the client

Meet the organization and understand the context behind the transformation.

A global chemical industry leader manufacturing polymers, chemicals, and fuels across a multi-plant operating network. By implementing ITHENA's Aether platform, the organization unified sensor data and activated AI-driven predictive maintenance and real-time KPI visualization. This initiative reduced unplanned downtime, accelerated anomaly detection, and created a unified intelligence layer that improved operational productivity and decision-making.

In their words
Unplanned downtime has always been one of our biggest cost drivers. With Aether, our teams could see issues forming before they became failures, and that shifted how we approached maintenance and planning across our plants.

— Vice President, Manufacturing Operations
Key challenges faced

Anomalies found after the damage.

Anomalies were spotted late, and plant KPIs arrived in delayed, siloed reports.

  • Limited ability to detect equipment anomalies early, with unplanned downtime repeatedly reducing production efficiency and margins
  • Lack of real-time visibility into plant-level operational KPIs, leaving managers dependent on delayed, siloed reporting
  • Difficulty forecasting the impact of volatile feedstock costs on production planning across multiple facilities
  • Reliance on manual analysis to identify process inefficiencies, slowing response to emerging operational issues
Our solution

How ITHENA closed the gaps.

ITHENA's Analytics AI Platform, Aether, enabled the client to:

Unified Sensor Data Integration

Consolidated equipment and process data from across multiple plants into a single real-time intelligence layer

Conversational Data Access

Enabled engineers and operations leaders to query plant and equipment data in natural language, cutting investigation time

Predictive Anomaly Detection

Identified early signs of equipment failure and process deviation, reducing downtime across the manufacturing network

Real-Time Visualization

Delivered live operational KPIs directly to plant managers, removing delays caused by static, manually compiled reports

GenAI-Powered Recommendations

Generated actionable maintenance and process optimization, accelerating response to emerging inefficiencies

Inside the console

Anomalies caught before downtime.

An illustrative Aether view: sensor data across plants is watched for anomalies, with GenAI recommendations for the next action.

aether.ithena.app/plants/process-units
AAether PlantsPredictKPIsAsk Aether 3 OP
Predict/Process units/Last 24 hours
Process unit signals and predicted anomalies, last 24 hours2 anomalies flagged
ANOMALY THRESHOLD 00:0012:0023:00
Reactor temperatureCompressor vibrationFeed cost indexAnomaly, maintenance planned
Sensor data unified across polymer, chemical and fuel units · 09:41:07
Since Aether went liveLive
22%Unplanned downtime, down
18%Better anomaly detection
15%Plant productivity, up
9Plants connected
Downtime avoided by unit, share
Crackers33%
Polymer lines27%
Utilities19%
Fuel blending13%
Other8%
GenAI recommendations3 new
Compressor C-201 vibration trending to failure in 6 days5m
Maintenance planned in the next turnaround window5m
Feedstock cost rise will cut margin on line 440m
KPI dashboard refreshed for plant managers1h
Shift summary generated in plain language2h

Illustrative view. Unit names, counts, shares and activity are examples; the headline results are the client's.

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