Enhancing Spare Parts Management and Order Fulfillment for a Global Packaging Solutions Provider
A global packaging solutions provider tracked inventory by hand, ran out of stock and could not predict deliveries. iSERV gave it real-time stock updates, 3D part selection, live order tracking and AI-driven BOM suggestions.
- Client
- Global packaging solutions provider
- Industry
- Packaging
- Solution
- ITHENA Smart Service (iSERV)
- Scope
- Order management, 3D part selection, order tracking, smart BOM management
- Headline result
- 38% faster spare parts fulfillment
Three numbers the parts operation moved.
Results after spare parts ordering and tracking moved onto iSERV.
Boost in Customer Satisfaction
Accurate orders and live status updates kept customers informed.
Improvement in order tracking efficiency
Real-time updates on status, availability and delivery dates replaced manual chasing.
Faster spare parts fulfillment
Live stock data and 3D part selection got the right part out faster.
Meet the organization and understand the context behind the transformation.
A global provider of packaging solutions for diverse applications, recognized as an industry leader offering a broad product portfolio, innovative designs, and a strong focus on customer satisfaction. Facing challenges in spare parts management, order tracking, and manual inventory processes, the client partnered with ITHENA to implement the iSERV solution. The outcome was real-time inventory visibility, interactive part selection, and AI-driven BOM management, driving faster fulfillment, improved order accuracy, and higher customer satisfaction.
ITHENA’s iSERV solution has transformed the way we manage spare parts and orders. With real-time inventory visibility and smarter BOM management, we’re fulfilling orders faster, reducing errors, and improving customer satisfaction.
Head of Supply Chain
Stockouts and deliveries nobody could predict.
Inventory was tracked manually and order information was fragmented, so shipments slipped.
- Manual inventory tracking caused frequent stockouts and delayed maintenance schedules
- Fragmented order information made it difficult to predict delivery timelines
- Lack of automated alerts led to missed shipments and customer dissatisfaction
How ITHENA closed the gaps.
ITHENA’s Smart Service (iSERV) solution empowered the client by:
Optimized Order Management
Enable real-time stock updates and faster order fulfillment through
Enhanced Spare Parts Selection
Provided interactive 3D visualization tools to help technicians and procurement teams select the correct components easily
Real-Time Tracking & Insights
Delivered real-time updates on order status, availability, pricing, and expected delivery times
Smart BOM Management
Delivered AI-driven suggestions to optimize spare parts stocking and reduce excess inventory
Every part order, tracked to the door.
An illustrative iSERV view: fulfilment time falls as orders, stock and delivery dates are tracked live, with smart BOM suggestions on stock levels.