Case Study
Driving Impact by Creating an Accessible, User-First Website for a State Child Support Agency
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Increase in AAA accessibility score
About the Client
The agency is an official government entity responsible for child support enforcement. Its public-facing website offers resources such as guidelines, newsletters, and reports. To improve the accessibility and user experience of its website, the agency sought innovative solutions to address challenges such as poor navigation, lack of responsive design, and non-compliance with accessibility standards. By partnering with ITHENA, the agency transformed its digital platform, enabling seamless navigation, enhanced accessibility, and streamlined content management, ultimately improving user satisfaction and engagement.
0
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Increase in AAA accessibility score
The transformation of our website has been a game-changer. The new design has made it more user-friendly, accessible, and responsive across web and mobile devices. The improved navigation and enhanced content management system allow users to find critical information with ease, ensuring that users receive the support they need at all times. This partnership has been instrumental in achieving our mission of supporting families efficiently and effectively, enabling us to better serve our community with a modern, intuitive, and fully accessible digital experience.
Chief Technology Officer
Chief Technology Officer
Opportunity for Impact
Increase in AAA accessibility score
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Rise in overall website traffic
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%
Enhanced user experience
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Key Challenges Faced
- Outdated Design & Navigation – The site lacked an intuitive structure, making it difficult for users to find critical information
- Non-Compliance with Accessibility Standards – The platform did not meet WCAG accessibility standards, limiting user access
- Limited Mobile Compatibility – The absence of responsive design restricted usability across mobile devices
- Inefficient Content Management – Outdated infrastructure made updates cumbersome, leading to inconsistent information
Our Solution
ITHENA’s web modernization solution empowered the client with
Modernized Website
Redesigned the website with intuitive menus, clear categories, and improved navigation for easier content access
Responsive Web Design
Optimized for all devices, ensuring a consistent & user-friendly experience
Accessibility Compliance
Updated the design and code to meet WCAG standards, enhancing accessibility for all users
Advanced CMS Integration
Seamless content management with unified updates and integration across systems and departmental sites
