Case Study
Driving Innovation and Efficiency for a Leading Refrigeration Manufacturer with iSERV
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boost in service excellence
About the Client
A leading commercial refrigeration equipment manufacturer, delivering innovative and sustainable refrigeration solutions that meet the diverse needs of its clients. Facing challenges such as real-time inventory tracking, inefficient cooler management, and a lack of advanced analytics, the company partnered with ITHENA to implement the iSERV Smart Service Solution. With connected sensors, advanced analytics, and cloud-based dashboards, the company transformed its operations, achieving improved energy management, enhanced product quality, and exceptional service delivery.
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boost in service excellence
ITHENA’s iSERV solution revolutionized our approach to refrigeration management. With real-time tracking, advanced analytics, and cloud-based dashboards, we’ve significantly enhanced energy efficiency, improved product quality, and streamlined our global cooler network operations. This partnership has empowered us to deliver better service and exceed customer expectations.
Director, Operations
Director, Operations
Opportunity for Impact
Boost in service excellence
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Improvement in product lifecycle
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Enhancement in energy management
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Key Challenges Faced
- Inability to track inventory in real-time
- Lack of effective cooler and freezer temperature monitoring
- Inefficient cooler network management
- Lack of integrated advanced analytics and machine learning
- Absence of cloud-based reporting and visualization capabilities
Our Solution
ITHENA’s iSERV solution empowered the client with:
Performance Monitoring
Connected coolers and freezers with sensors to track inventory, monitor energy efficiency, and prevent ice cream meltdowns
Global Cooler Network Management
Managed 1 million branded beverage coolers worldwide to balance supply and demand
Advanced Analytics & Machine Learning
Integrated advanced analytics/ML to view customer insights and device performance data
Persona-based Dashboards
Provided cloud application software to display dashboards, generate reports, and send alerts and notifications
