Driving Innovation and Efficiency for a Leading Refrigeration Manufacturer with iSERV
A commercial refrigeration manufacturer could not track inventory or cooler temperatures in real time across its network. iSERV connected the coolers with sensors, analytics and cloud dashboards.
- Client
- Commercial refrigeration equipment manufacturer
- Industry
- Refrigeration equipment
- Solution
- ITHENA Smart Service (iSERV)
- Scope
- Cooler monitoring, network management, analytics and ML, persona dashboards
- Headline result
- 37% boost in service excellence
Three numbers the cooler network moved.
Results after iSERV connected the client's refrigeration fleet.
Boost in service excellence
Live temperature and performance data let service act before coolers failed.
Improvement in product lifecycle
Condition data and analytics extended the working life of equipment.
Enhancement in energy management
Network-wide monitoring highlighted where coolers were wasting energy.
Meet the organization and understand the context behind the transformation.
A leading commercial refrigeration equipment manufacturer, delivering innovative and sustainable refrigeration solutions that meet the diverse needs of its clients. Facing challenges such as real-time inventory tracking, inefficient cooler management, and a lack of advanced analytics, the company partnered with ITHENA to implement the iSERV Smart Service Solution. With connected sensors, advanced analytics, and cloud-based dashboards, the company transformed its operations, achieving improved energy management, enhanced product quality, and exceptional service delivery.
ITHENA’s iSERV solution revolutionized our approach to refrigeration management. With real-time tracking, advanced analytics, and cloud-based dashboards, we’ve significantly enhanced energy efficiency, improved product quality, and streamlined our global cooler network operations. This partnership has empowered us to deliver better service and exceed customer expectations.
Director, Operations
A cooler network nobody could see.
Inventory, temperatures and cooler performance were not tracked in real time.
- Inability to track inventory in real-time
- Lack of effective cooler and freezer temperature monitoring
- Inefficient cooler network management
- Lack of integrated advanced analytics and machine learning
- Absence of cloud-based reporting and visualization capabilities
How ITHENA closed the gaps.
ITHENA’s iSERV solution empowered the client with:
Performance Monitoring
Connected coolers and freezers with sensors to track inventory, monitor energy efficiency, and prevent ice cream meltdowns
Global Cooler Network Management
Managed 1 million branded beverage coolers worldwide to balance supply and demand
Advanced Analytics & Machine Learning
Integrated advanced analytics/ML to view customer insights and device performance data
Persona-based Dashboards
Provided cloud application software to display dashboards, generate reports, and send alerts and notifications
Every cooler, watched.
An illustrative iSERV view: temperature excursions alert service automatically, while energy draw is tracked across the cooler network.