Case Study
Enhancing Training Efficiency and Productivity for a Leading Shot Blasting Manufacturer
0
%
decrease in issue resolution time
About the Client
A leading U.S. manufacturer of shot and wheel blasting machines, committed to advancing industrial operations through innovative solutions. Faced with challenges like prolonged issue resolution, inefficient training processes, and high maintenance costs, the company partnered with ITHENA to implement an AI-powered Business Transformation solution. By deploying AR-guided training modules, centralized documentation, and AI-driven automation, the client significantly improved operational efficiency, reduced downtime, and enhanced customer satisfaction.
0
%
decrease in issue resolution time
ITHENA’s AI-powered training solution transformed how we approach skill development and issue resolution. The AR-guided modules and centralized knowledge portal streamlined processes, reduced downtime, and elevated customer satisfaction, making our operations more efficient and effective.
– Operations Manager
– Operations Manager
Opportunity for Impact
Decrease in issue resolution time
0
%
Increase in customer satisfaction
0
%
Saved in resolving customer issues
0
K man-hours
Key Challenges Faced
- Delayed issue resolution times, impacting customer satisfaction
- Inefficient processes that hindered employee productivity
- Insufficient training support, restricting skill development and performance improvement
- Reliance on paper-based training materials, causing inefficiencies
- High maintenance expenses, reducing overall operational effectiveness
Our Solution
ITHENA implemented a Business Transformation solution to develop AR-guided training modules
AR-Guided Training
Delivered AR-guided training modules with step-by-step instructions for equipment operation and maintenance
AI-powered Solution
Implemented an AI module that auto-generates seamless voiceovers for each training module
Knowledge Portal
Created a centralized documentation system for easy access
Training Evaluation
Enabled easy progress tracking for each training module
