Enhancing Service Compliance and Traceability for a Food Manufacturer
One of the world's largest confectionery and food companies faced frequent breakdowns, traceability gaps and errors from manual checklists. iSERV added predictive maintenance, a service portal and digital service management.
- Client
- Global confectionery, food and beverage company
- Industry
- Food and beverage
- Solution
- ITHENA Smart Service (iSERV)
- Scope
- Predictive maintenance, knowledge portal, service portal, service management
- Headline result
- 31% better compliance and traceability
Three numbers the food plant moved.
Results after iSERV replaced manual service processes.
Increase in service compliance & traceability
Digital checklists and service records closed traceability gaps.
Reduction in equipment downtime
Predictive maintenance cut frequent machine breakdowns.
Increase in service efficiencies
A central service portal streamlined requests and resolution.
Meet the organization and understand the context behind the transformation.
One of the world's largest companies in confectionery, food, beverages, and snacks. To address challenges such as frequent machine breakdowns, compliance and traceability issues, and high rates of human error in manual processes, the company partnered with ITHENA to implement the iSERV smart service platform. With features like predictive maintenance and a centralized service management portal, the company improved service compliance, streamlined operations, and ensured better product quality, reinforcing its commitment to excellence in the food manufacturing industry.
iSERV solution helped us transform our service management processes. By digitizing checklists and enabling real-time equipment monitoring, we improved our compliance, reduced downtime, and made our operations far more efficient.
– Director of Operations
Breakdowns and paper checklists.
Machines failed often and manual checklists caused errors and compliance gaps.
- Frequent machine breakdowns leading to high downtime
- Compliance and traceability issues impacting operational standards
- High rate of human error due to manual checklist management
How ITHENA closed the gaps.
ITHENA deployed a Smart Service solution– iSERV, that efficiently delivered end-to-end service platform for customers through:
Predictive Maintenance
Enabled real-time monitoring of equipment through digital checklists for inspection and maintenance
Knowledge Portal
Provided access to a knowledge portal for self-service troubleshooting of common errors
Service Portal
Introduced a service ticketing portal to define, schedule, complete, and report on services, reducing response time
Service Management
Deployed a back office service portal for technician, routing, and scheduling management
Every check, on record.
An illustrative iSERV view: line equipment monitored live, with digital checklists and service records for every audit.