Case Study
Enhanced Data Accessibility and Decision-making for a Leading Marine Transport Corporation
0
%
increase in overall operational efficiency
About the Client
A US-based marine transport corporation specializing in bulk goods transportation on inland waterways, offering ship anchorage, fuel deliveries, and supplies to the towing sector. To tackle challenges such as a lack of access to detailed data and insufficient real-time information for shore-side engineers, they implemented ITHENA’s smart service solution, iSERV. With features like multi-data source integration, performance monitoring, and automated alerts, the company significantly improved operational efficiency and enhanced issue-resolution capabilities.
0
%
increase in overall operational efficiency
Implementing iSERV allowed us to monitor our equipment in real-time, providing crucial insights into barge performance and operational efficiency. The integration of multiple data sources and automated alerts significantly improved our decision-making speed, resulting in faster issue resolution. Overall, iSERV has transformed how we manage our marine operations.
– Vice President of Operations
– Vice President of Operations
Opportunity for Impact
Increase in overall operational efficiency
0
%
Reduction in issue resolution time
0
%
Faster decision making
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%
Key Challenges Faced
- Lack of access to detailed data for specific barges and equipment
- Insufficient granular data hindered the identification of the root causes of issues
- Shore-side engineers lacked real-time information on location, speed, and engine parameters
Our Solution
ITHENA’s Smart Service solution, iSERV was deployed with features including:
Multi-data Source Integration
Integrated live weather, NOAA river stages, and Kepware data into a single source
Unified Application Insights
A single POS integrated application providing insights into all boats
Performance Monitoring
Enabled real-time equipment monitoring to analyze specific barges and equipment for faster issue identification
Geo-fence Configuration and Automated Alerts
Configured geo-fences for each user and automated alerts to notify users when barges enter or exit designated areas
