iServ Experience intelligence customer support solution

ITHENA’s iServ enables you with aspects such as customer connect, visibility, and support, all that are required for your service operations.

Enhance your customer service with ITHENA's iServ

It provides self-service capabilities, access to knowledge assets at your fingertips, and the ability to raise service tickets and collaborate in real-time with service technical experts using AR/VR.

We have your solutions –
Broken Machine? Create a Ticket.
Need to notify the engineer? Raise a Query.
Want to solve the issue yourself? Watch the videos.
Need to point out the exact probleming part of the machine? Use AI to pointer at the area.

ITHENA's iServ Features

End Customers

You can’t change something you don’t comprehend. With ITHENA’s iServ, make your customer the star of your tale.

Product Team

Every product person has a desire to make someone’s life easier or simpler, and ITHENA’s iServ allows them to do so.

ITHENA’s iServ will efficiently, accurately, and collaboratively help solve YOUR problems.

Efficiency

  • Save time! As we all know, in this business world, time is money!
  • Through features such as direct access to videos and pamphlets; ITHENA’s iServ allows you to gain quick access to any information regarding the industrial machine!
  • Tickets lead to an efficient way to get notified about a potential problem in the money regardless of the individual’s company, based on that specific machine, such as product team, end customer, or even the plant manager.

Accuracy

  • Get the right answers! The world is moving fast, we don’t have time to make mistakes!
  • AI based workflow serves as a Decision Support and Decision Automation System for various personas via Actionable Insights.
  • Allows self-servicing by easy access to relevant knowledge assets.

Collaboration

  • Work as a whole! Remember, working together leads to higher success rates !
  • Monitor performance of your equipment and enable predictive maintenance for your customers.
  • Provide genuine value to your customers. Create a community and keep the conversation going.

Highlights

Personalized dashboards

Persona driven, intuitive, simple, 360º information on workflow automation, AI-assisted planning, and remote AR assistance

Ticket management

Route, prioritize, and resolve customer support tickets. Ticket management that is simple and well-organized

Engaging customer service

Provide genuine value to your customers. Create a community and keep the conversation going

AI based guided workflow

AI based workflow serves as a Decision Support and Decision Automation System for various personas via Actionable Insights

Get The Best Service Experience With ITHENAs Smart Service Platform - iServ

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