The Infor Customer Experience Suite helps integrate customer data across the enterprise to drive consistent, exceptional, and personal experiences over any channel across the entire customer lifecycle.
- Manage customer interactions across all channels
- Oversee omnichannel marketing campaigns
- Coordinate sales efforts throughout the customer lifecycle
- Turn customer interactions into revenue opportunities
- Leverage customer data to optimize sales
Cloud
Infor Cloud Suite software delivers an unmatched user experience, with ERP at its core—ready for the last mile, and ready to help SMBs and enterprise-level organizations take full advantage of the business benefits of cloud technology.
Not one-size-fits-all, Infor’s comprehensive portfolio of enterprise resource planning (ERP) solutions support specific industries, from the process and discrete manufacturing to the public sector, retail, and healthcare.
Business Process Transformation
Infor Transformation Services offers an Infor Organizational Change Management (OCM) Launch Pack—a robust set of change management tools to use before and during implementation, as well as a workshop to start the change initiative off on the right foot and strongly sustain it, through “go live” and beyond.
By combining change strategy, communications, organizational readiness, alignment, stakeholder management, and end-user training, Infor Transformation Services ensure that customers are fully empowered to gain maximum value from their solutions
Enterprise Integration
Easily integrate Infor and third-party enterprise systems, while eliminating information silos with Infor Intelligent Open Network, Infor’s advanced middleware cloud platform. Infor ION provides the flexibility you need to make an often-complex web of enterprise systems work together. It provides long-term sustainability to optimize return on technology investments.
With ION, one application can be upgraded, replaced, or even fail without taking the entire network down. Information is accessible in real-time, and system maintenance is less costly and complex.
- Easily integrate both Infor and third-party software applications
- Create workflows and alerts that dramatically improve exception management
- Design, monitor, or change business processes without IT involvement
- Connect applications to the events in your business process
- Easily monitor your entire business
Analytic Workflow
Infor Birst is a native cloud business intelligence (BI) and business analytics platform that helps organizations understand and optimize complex processes in less time than traditional BI solutions. Built with patented automation and machine learning technologies, Birst’s “networked BI” approach connects teams and applications across the enterprise via a trusted network of analytics and insights to inform smarter decisions.
- Networked business intelligence
- Smart analytics
- Agile semantic layer
- Blend centralized and de-centralized data
- Adaptive user experience
- Information accessible anywhere from any device
- Modern native cloud architecture
- Create revenue with data
