Enhanced Data Accessibility and Decision-making for a Leading Marine Transport Corporation
A U.S. inland marine transport corporation's shore-side engineers lacked real-time location, speed and engine data for barges. iSERV integrated data sources and added performance monitoring, geo-fence alerts and visualisation.
- Client
- U.S. inland waterway marine transport corporation
- Industry
- Marine transport and logistics
- Solution
- ITHENA Smart Service (iSERV)
- Scope
- Multi-source integration, performance monitoring, geo-fencing, data visualisation
- Headline result
- 37% higher operational efficiency
Three numbers the fleet moved.
Results after iSERV connected the client's barges and equipment.
Increase in overall operational efficiency
Live location, speed and engine data gave engineers one operating picture.
Reduction in issue resolution time
Granular data helped engineers find root causes sooner.
Faster decision making
Geo-fence alerts and dashboards put decisions in engineers' hands.
Meet the organization and understand the context behind the transformation.
A US-based marine transport corporation specializing in bulk goods transportation on inland waterways, offering ship anchorage, fuel deliveries, and supplies to the towing sector. To tackle challenges such as a lack of access to detailed data and insufficient real-time information for shore-side engineers, they implemented ITHENA’s smart service solution, iSERV. With features like multi-data source integration, performance monitoring, and automated alerts, the company significantly improved operational efficiency and enhanced issue-resolution capabilities.
Implementing iSERV allowed us to monitor our equipment in real-time, providing crucial insights into barge performance and operational efficiency. The integration of multiple data sources and automated alerts significantly improved our decision-making speed, resulting in faster issue resolution. Overall, iSERV has transformed how we manage our marine operations.
– Vice President of Operations
Engineers on shore, blind to the water.
Barge and equipment data was missing or too coarse to find the cause of issues.
- Lack of access to detailed data for specific barges and equipment
- Insufficient granular data hindered the identification of the root causes of issues
- Shore-side engineers lacked real-time information on location, speed, and engine parameters
How ITHENA closed the gaps.
ITHENA’s Smart Service solution, iSERV was deployed with features including:
Multi-data Source Integration
Integrated live weather, NOAA river stages, and Kepware data into a single source
Unified Application Insights
A single POS integrated application providing insights into all boats
Performance Monitoring
Enabled real-time equipment monitoring to analyze specific barges and equipment for faster issue identification
Geo-fence Configuration and Automated Alerts
Configured geo-fences for each user and automated alerts to notify users when barges enter or exit designated areas
Holistic Data Visualization
Displayed boat alerts holistically in BI dashboards for data driven decisions
Every vessel, visible from shore.
An illustrative iSERV view: engine, speed and route data from every towboat, with alerts sent to shore-side engineers.