Transforming Spare Parts Management for a Leader in Packaging Automation
BluePrint Automation, a packaging automation leader, struggled with spare parts planning and could not predict deliveries. ITHENA's B2B eCommerce, integrated with Epicor ERP, added 3D part selection, live order tracking and smart BOM management.
- Client
- BluePrint Automation
- Industry
- Packaging automation
- Solution
- ITHENA B2B eCommerce with Epicor ERP integration
- Scope
- Order management, 3D part selection, order tracking, smart BOM
- Headline result
- 40% faster spare parts fulfillment
Three numbers the parts business moved.
Results after spare parts ordering moved onto ITHENA B2B eCommerce.
Less equipment downtime
Right parts ordered first time kept customer equipment running.
Improvement in order tracking efficiency
Live order status, availability and delivery dates replaced manual chasing.
Faster spare parts fulfillment
Epicor-connected ordering and 3D selection sped up fulfillment.
Meet the organization and understand the context behind the transformation.
BluePrint Automation is a global leader in turnkey packaging automation systems, helping companies worldwide streamline their packaging processes. They struggled with inefficient spare parts planning and order tracking, leading to increased downtime and revenue loss. Limited order visibility made predicting deliveries difficult. ITHENA implemented their B2B eCommerce solution with Epicor ERP integration, interactive 3D model views, real-time tracking, and automated BOM management. This streamlined the ordering process, improved operational efficiency, and reduced downtime. With enhanced tracking and faster fulfillment, the company achieved greater productivity and improved customer satisfaction.
The 360-degree equipment view, combined with 3D spare parts visualization and BOM (Bill of Materials) integration, has streamlined the ordering process, making it simple and highly efficient. Seamless ERP integration with real-time insights has optimized our spare parts delivery processes, minimizing downtime and improving efficiency for our customers. Features like the Recommended Spare Parts List (RSPL) and Wish List management provide a predictive tool for better planning, eliminating last-minute scrambling.
- Mark A Thompson, Vice President Service and Aftermarket Americas
Orders customers could not track.
Parts planning was inefficient and limited order visibility made delivery dates unpredictable.
- Inefficient spare parts planning & ordering led to equipment downtime
- Limited access to order details delayed delivery predictions
- Lack of real-time tracking caused operational inefficiencies and fulfillment delays
How ITHENA closed the gaps.
To address the client’s challenges, ITHENA deployed their B2B eCommerce solution
Optimized Order Management
Integrated Epicor Kinetic ERP for seamless order processing and inventory control
Enhanced Spare Parts Selection
Enabled interactive 3D model views for accurate part identification
Real-Time Tracking & Insights
Provided live updates with specifications, availability, and pricing
Smart BOM Management
Automated recommendations for precise part selection and procurement
Every order, tracked to the door.
An illustrative Parts Portal view: fulfilment time falls as orders are tracked live from the Epicor-connected store.