Boosting Revenue and Reducing Downtime for a Leading Industrial Boiler Provider
An industrial boiler rental, sales and service provider had no real-time monitoring, messy case management and no way to forecast equipment KPIs. iSERV added live monitoring, predictive maintenance and service management.
- Client
- Industrial boiler rental, sales and service provider
- Industry
- Industrial equipment and energy
- Solution
- ITHENA Smart Service (iSERV)
- Scope
- Performance monitoring, predictive maintenance, service management, knowledge portal
- Headline result
- 32% revenue growth
Three numbers the boiler fleet moved.
Results after iSERV connected the client's boiler fleet.
Growth in revenue
More reliable boilers and faster service supported revenue growth.
Reduction in unplanned downtime
KPI forecasts for critical equipment prevented unplanned stops.
Faster decision-making
A central platform for data and alerts sped up decisions.
Meet the organization and understand the context behind the transformation.
A leading provider of industrial boiler solutions, specializing in boiler rentals, sales, and services. The company offers temporary and permanent boiler systems, including energy-efficient and low-emission models. To address challenges like the absence of real-time monitoring, inefficient task management, and the inability to predict equipment performance, the company implemented ITHENA’s iSERV Smart Service Solution. By leveraging advanced performance monitoring, predictive maintenance, and a centralized knowledge portal, the company significantly increased revenue, reduced downtime, and improved decision-making efficiency.
ITHENA’s iSERV solution has transformed the way we manage and monitor our boiler systems. With real-time insights, predictive maintenance, and streamlined workflows, we’ve not only reduced unplanned downtime but also enhanced our service delivery, driving significant revenue growth. This solution has been instrumental in optimizing our operations and improving overall efficiency.
- Executive Vice President, Global Operations
Boilers in the field, data nowhere.
There was no central place for live data and alerts, and equipment KPIs could not be forecast.
- Lack of a centralized platform for real-time data and alerts
- Inefficient case management and task organization
- Inability to forecast critical equipment KPIs
How ITHENA closed the gaps.
ITHENA’s Smart Service (iSERV) solution empowered the client by:
Performance Monitoring
Facilitated seamless asset connectivity, real-time KPI tracking, and proactive alerts
Predictive Maintenance
Digitized logbooks, automated inspections, and provided scheduled maintenance to minimize downtime
Service Management
Unified ticketing systems, optimized technician workflows, and incorporated AR/VR to support faster resolutions
Knowledge Portal
Delivered a centralized hub with training videos, regulatory tools, and self-service resources
The rental fleet, live.
An illustrative iSERV view: every boiler on rent is monitored, and alerts dispatch a technician before the customer notices.